Hi there
I booked a package holiday in Dubrovnik for 1 week in June. I payed £112 extra for a sea view and requested a high floor as I had read that some lower floor rooms had the view blocked by trees.
We were allocated a sea facing room on a low floor and the view was totally blocked by trees. The hotel staff said I had not booked or paid for a sea view. Because we arrived on Saturday our claim could not be confirmed untill our travel agent could be contacted on Monday. When contacted the tour operator asked the hotel staff to do what they could for us but there were no sea view rooms available.
I asked for something in writing but the staff refused. I did not know to fill out a report although the rep was aware and the company had been contacted twice by phone and admitted their mistake verbally.
I wrote to the operator 2 days after I returned and asked for compensation for loss of enjoyment, distress caused and inferior accommodation. I enclosed photos of the tree views.
That was over 28 days ago and they have not replied. I kown they received the email as my travel agent conatcted them when she received a copy of my email and they told her they would contact me the following week. I intend to write to them this week and would like advice on what to say. How long should I give them to reply this time, should I threaten legal action? Also is it unreasonable to expect more than the £112 in compensation.
I look forward to you response, thank you.