Hi, I have booked a holiday to Egypt next March and at the time of booking I asked the Teletext agent to book a twin room rather than a double. He told me that I would have to contact the hotel directly for this, which I did yesterday via email. They emailed me back to say that they have not received the reservation. I went to the Teletext chat line where "Sophie" (don't believe that's her real name at all as all Teletext agents sound very Indian in my experience) told me that the hotel will have the reservation information one week before departure and no need to worry!! As I have paid for the holiday I fully expected the hotel to have the reservation immediately. I am now concerned that if they are given just one weeks notice before our arrival we could very well end up at a fully booked hotel. Has anyone else had this kind of problem? Am I worrying unnecessarily?
So far in front I would not expect them to have told the hotel. Many companies have an agreement in place for X number of rooms and sell holidays on that basis. Nearer the date they will contact the hotel with the details. I suggest you contact the company you have booked with. You should have an address for them. Send your letter by recorded delivery - DO NOT use email as that can easily get lost in their system.
Even the big TOs (eg TUI, Thos Cook) don't give a list of customers to the hotels until 10-14 days prior to travel. I've had a similar experience recently when trying to book a room in a specific block -the hotel told me to email ~ 7 days before travel when they will TRY to meet my requests.