RickTT,

TOM654 DSA - DLM is a Boeing 737-300.
TOM499 DLM - DSA is a Boeing 737-800 (winglets).

You'll find extensive aircraft information on our What Aircraft? guide (link below). Seating is persnal preference. All seats offer the same seat pitch and facilities on their respective aircraft so it's whatever you prefer. The exception is extra legroom seating.

Darren

Thanks Darren,

Rick

I see that the delayed Puerto Plata flight TOM039 is due back this afternoon - 33+ hour delay ...and the knock on effect is that the Florida flight TOM070 isn't leaving until after 16:00 ! That'll be fun with young kids!!!

Brewerdave

You beat me to it!

Don't understand how the LGW - SFB flight is delayed as both long haul flights came in on time this morning!

Agreed re young kids - not fun!

MAN - Varadero flight also delayed +3 hours at the moment.

Time to go and see my travel agent re a switch of flights to VS!!

FCA/TOM aircraft going Tech is becoming rather common at the moment.

TOM, once they knew that the 787 was going to be delayed should have invested money in their fleet, rather than saving it. The lack of investment will come back and bite them in the backside with the amount of extra costs they having to spend such as Overnight Hotel Costs / Cancellation and Delay refunds / refunds re no PE cabin... the list goes on.

Booke my holiday 2 years ago, don't need this aggro with 5 weeks to go.

Rather annoyed Jon.

Hi Darren

We are out in Sanford at the moment and seem to be a little unlucky with our flights. Last October we got caught up in the heavy landing at Bristol and ended up coming back economy. To be right and fair Thomson refunded our premium upgrade without any problems and without us even asking.

Today we see our flight home, TOM070 is not due to leave from Gatwick flight until 16:25 so looks like at least 6 hours delay before it evens leaves UK so as to ours TOM071?
Ah well the Palm Court lounge looks inviting.

Any information on why and maybe what Airframe is coming out?

Regards

Kacey
Keep up the good work.

hi darren

i asked you about medica seat last week i chatted to thomson i asked for the seats you said i was told the frist 2 row can not be booked till i check in i am very worried i need row 1 i need to be near the loo and got to have my legs out i worried my stoma i will leak if thomson put me in 3 a and b i dont no what to do

desk jockey - remember plane that came in from Aruba was the relief aircraft - presumably returned to whence it came!! Sanford passengers will be on late returning aircraft from POP (TOM 039)
kaceyjones - your return flight was airborne ex LGW @ 16:38,just passing over Scilly isles as I type!!

desk jockey wrote:

TOM, once they knew that the 787 was going to be delayed should have invested money in their fleet

It's that not simple and given the delays were in stages, not practical either. Aircraft go wrong from time to time, regardless of how much money you throw at them. Boeing has been working with airlines with compensation packages and has looked at replacing a couple of the 767's, but no joy. You don't know the nature of the technical delay, it may not be a maintenance problem. It is not a lack of investment in the fleet, millions are spent annually and these things happen. Even brand new aircraft have technical problems.

Darren

kaceyjones,

Welcome onboard
There are technical issues in the fleet at the moment causing delays to some flights. A short haul aircraft is being used to cover some flights, but being an aircraft down, it's inevitable there are going to be delays. G-OOAN (ex-FCA 76W) is back in the air though and is winging it's way to you, a little later than scheduled.

Darren

petey,

The only thing you can do is discuss your requirements with the airline.

Darren

Hi Darren

Brilliant, many thanks very much for the info. Been on that aircraft before I am sure, even going back to the Air 2000 days. I am tracking it via the Flight Aware site as well.

The Palm lounge is nice and comfortable while we wait for its arrival.

Thanks to brewerdave to for the earlier post ref its take off and passing the Scilly isles.

Regards

Kacey

Hello, as a regular visitor(viewer) to the site I now have a question to ask!

We are in the process of booking TOM 642 from GLA - POP in August and am confused as to why there is no premium economy. Does this mean that we will be flying on one of the ex Thomsonfly 767's that's in an all economy configuration or god forbid have they already downgraded us to a 757? Also, does anyone know the previous flight for this aircraft before it positions up to GLA on the Friday?

Thanks in advance

monarch A321,

Welcome onboard
GLA-POP-GLA (TOM642/3) are operated by an ex-Thomsonfly Boeing 767-304/ER (283 seat / winglets, G-OBYD). This aircraft has a premium cabin. It's likely premium is fully booked by now, hence unavailable. It operates GLA-SFB-GLA (TOM796/7) the day before and BHX-MBJ-BHX (TOM374/5) on the Thursday. You'll find extensive aircraft information on our What Aircraft? guide (link below).

Darren

all ready have it looks like i cant go on hoilday i have chatted to them and icant sit for 5 and half hours on a plane in 3 a 3b

Petey, when did you book and when are you flying? And have you explained to them exactly why you need to be close to the loos? My understanding is that medical seats can't be booked in advance in the sense that they aren't available to be booked direct by passengers through the on-line systems or by travel agents etc and if you haven't explained that you're requested them on medical grounds this might be why they are saying that you can't book them. Also, I regularly book assistance/medical seats for my mother but we aren't usually told the actual seat numbers until we check-in.

The Customer Service/Special Assistance people control them but if they aren't needed by people with medical needs then they are released for allocation to anybody as part of the remaining last minute seat allocation. If the best they can offer you now is row 3 then this probably means that they have already allocated your preferred seats to others with medical needs and they won't get into a discussion with you about the relative merits of your needs over other passengers who have also requested special assistance/medical seats.

I have found that you do need to make any special requests re medical needs and seat allocation as soon as possible - ideally at the time you book or immediately afterwards. I'm sorry to hear that this might prevent ou going on holiday and hope that another time that you can get it sorted early on - I know just how much anxiety these sort of things can cause.

SM

petey
If you cancel your holiday, your going to lose money. I understand you need to be near the loo's, but is row 3 much further away than row 2?

No i cant sit in row 3 as i have to have my legs out so my bag is not chrused up for 5 half hours on the plane and as my bag will leak and as well my legs go dead alot

dead as well i need to be in the loo a lot its not fair asking every one to keep movng all the time and i have lots pain so i sit by the window so i feel safe when i went to turkey this year with thomson they give me row 1 weeks before we flow out .Thomson has all ways been good with me as where my heath is but i dont no why this time there not willing just give me the seats i really need

petey

petey
You would be able to stretch your legs out and put them under the seat in front, which you can't do with a bulkhead seat.
As SMa says, maybe they have already been allocated to other travellers with medical needs? Unfortunately it isn't always possible to get the seating you want. I know you would like a window seat, but wouldn't an aisle and a middle, or 2 aisle seats be better than not going at all?

i seat by window for one reason is so i dont get bumped in to other wise its pain full for me like thomson should try living with no bladder then then i knw why i need row1 no seat not all ready been taken

i need to be in the loo a lot its not fair asking every one to keep movng all the time and i have lots pain so i sit by the window so i feel safe when i went to turkey this year with thomson they give me row 1 weeks before we flow out .

Petey, I'm a bit confused by the above - are you saying that you need the whole of row 1 for just yourself rather than that you are trying to get 2 seats together for yourself and a travelling companion? I think that the only way you could guarantee this is if you paid for extra seats because Thomson's response now starts to make a bit more sense to me if they are saying that if the flight isn't full and the other seats in row 1 aren't needed by others with medical needs then they'll alocate them to you at check-in, but that otherwise the best that they can do is guarantee you two seats in row 3. Am I reading this correctly?

I appreciate that wearing a bag makes life very, very difficult but the DRA laws only require them to make 'reasonable adjustments' and what constitutes a reasonable adjustment is still an area of developing case law. At the moment, it looks like they are saying that they think that guaranteeing you two seats in row 3 (window and middle) is a reasonable adjustment but guaranteeing you all 3 seats in row 1 so that you can sit by the window with room to stretch out and don't have to ask other passengers to move when you need to go to use the toilet isn't. I think that at the moment, the only way of challenging that decision on their part would be to seek legal advice as to how you could build a case proving that what they have offered you is not a 'reasonable adjustment' within the terms of the Acts.

I know that you say that they have done this previously but a lot depends on when this was and when you are travelling this time. The difference in response this time could be that you are now booked to travel in the high season/school holidays when they know that the plane is likely to be fully booked as opposed to your previous trip being in the low season when they knew that it was unlikely to be flying out with a full passenger load. I'm not trying to excuse their attitude, just look for possible explanations.

SM

PS Have you discussed this with your GP? A letter from them confirming what your medical needs are and endorsing the request for a row to yourself might just make a difference.