mikehel,

Welcome onboard
MAN-DLM-MAN (TOM714/5) is normally a Boeing 767-304/ER (short haul / winglets) but I won't be able to confirm it until May. You'll find extensive aircraft information on our What Aircraft? guide (link below).

Darren

many thanks Darren! - any ideas on the 767 where the extra oxygen mask things are and if that means we would have to be in the 4 seats in the middle?

There is an extra oxygen mask above each set of seats (1 above A/B, 1 above CDEF and 1 above G/H)

I fear de-javu time unfortunately.

Three years ago we succesfully sued First Choice Holidays for not providing premium economy seating and it looks like it is heading that way again this forthcoming holiday.

Called them again today and no luck. I pushed it a little further and was given an alternative number to call which I did.

The alternative number advised me that there is a change being made and hence the reason why no seating can be booked. He assured me that the change wasn't a timing change but a change of airplane.

Given that usually a plane with the highest number of premium seats is sent to Cancun from Gatwick that could only mean that now a plane with fewer or no premium seats is going to be used.

Have sent off an email to First Choice Holidays insisting I get supplied with premium seats, else another meeting in Court will follow.

Will keep everybody informed on the progress of this saga......

Mark

Markj
If that's true mate, it's bang out of order!!! It's the same old story. Shocking communication as soon as they've got our money!!
I hope you get it sorted fella, I'll have my finges crossed!

I hope so too. I just knew something was wrong the minute the website advised me that my booking reference could not be found. The usual error message is that is too early to book seats yet.

Mark

Good Luck mark- hope you get it sorted without having the court business again.

Things like this really annoy me - good luck Mark!

Hi, hope you can help?

My wife, 2 kids (aged 3 and 2) will be flying on Flight TOM 2142 from Manchester to Menorca at 6:00am on Monday, June 18th, and returning to Manchester on Flight TOM 2143 at 12:30pm on Monday, July 2. Do you have any idea what aircraft will be flying this route, as we can book our seats a few weeks before we go.

many thanks!

DGT

The strange thing with regards my flight is that First Choice as of this morning is still selling premium seats for both flights. I made a dummy booking of my exact holiday and it is telling me to hurry up as only 3 more premium seats are available.

Naturally, I have taken a screen print of this

Mark

Given that usually a plane with the highest number of premium seats is sent to Cancun from Gatwick that could only mean that now a plane with fewer or no premium seats is going to be used.

Be interesting to know if those with standard seats have been able to select their seats Mark. Lets hope it's just a question of the plane type and configuration not loaded onto their system yet ... if not go for the jugular Mark .

Hi

We are flying to Cancun from Glasgow on 22nd May - TOM 866 & returning on 5th June TOM 867.

It is too early to know what aircraft we will be on and where the plane will come before leaving from Glasgow?

Many thanks

DGT,

Welcome onboard
You'll get a seating plan when you log in if you do it online. MAN-MAH-MAN (TOM2142/3) should be a Boeing 737-800. I'll be able to confirm it from May. You'll find extensive aircraft information on our What Aircraft? guide (link below).

Darren

paula2203,

GLA-CUN-GLA (TOM866/7) are usually operated by a former Thomsonfly Boeing 767-300/ER. I'll know the flight prior to yours from May.

Darren

Thanks Darren.

Paula2203

First Choice holidays wrote back to me (pretty quick) advising me:

Thank you for your email regarding your seats.

I can confirm that the aircraft for this flight has not yet been confirmed an therefore the seating plan is not available. I am sorry for any inconvenience caused. Customers who have paid to sit together will be automatically seated together.

Thank you for taking the time to write to us, if you require any further information please do not hesitate to contact me or my colleagues.

They haven't confirmed that I will get the paid for premium seats but instead address the point about seating together which I didn't even raise.

At least they are on notice though that in the event that no premium seats are provided they are in breach of contract with the resulting consequences.

Still not feeling optimistic about this at all.

Mark

Still not feeling optimistic about this at all.

However if this finishes up in court as the last time I don't think the judge will be very happy. Not once but Twice they have done it to you.

fwh

Don't forget their definition of sitting together is across aisles and even one behind the other.

Don't forget their definition of sitting together is across aisles and even one behind the other.

Yes, hence the reason that I wanted to book the specific seats this week and couldn't and still can't!

Mark