Have sent off an email to First Choice Holidays insisting I get supplied with premium seats, else another meeting in Court will follow.

Wow is it really that serious? I thought airlines reserved the right to change aircraft for operational reasons should they need too?

Has anyone the details of the inflight food now available on short/med haul flights now that Thomson have stopped the inflight meals service.

Thankd
Roger

Rogerdoger,

Follow the link on our What Aircraft? guide (link below) for the inflight magazine, and it's all detailed in their plus the additional menu card that's available onboard selected flights (medium haul). It's normally ready-meals like saussage and mash, shepherds pie and beef casserole.

Darren

Thanks Darren had checked this out befor asking, but as long as they do hot food i can wait till we are onboard for details as its a 0600 flight from Luton! nothing will be open at that time
Thanks again
Roger

Wow is it really that serious? I thought airlines reserved the right to change aircraft for operational reasons should they need too?

It is when they are still flogging premium seats for these flights.

Besides, if you order a Mercedes car from a dealer, would you be happy to be supplied with a Ford with the difference of price to be refunded?

Yes, Ts and Cs do state they can substitute planes. No problem with that. I don't care if it is a Boeing, Airbus or whatever providing the facilities they are contracted to provide are indeed provided. Premium Economy is what I paid for and I don't care if it is on a Boeing or Airbus plane.

Brewerdave,

Last time I discovered something was wrong was when I discovered 2 days after we departed that money was refunded into my bank account. I didn't query it at the time (too much enjoying my holiday) but it turned out to be that they knew but failed to advise me that we never got to fly back premium despite them being more than happy to take my money.

This is just looking like a similar situation to me.

Mark

We had a similar situation with First Choice a few years ago, before the merger and before you could book online. I wanted to book our premium seats outbound and was told that we couldn't. One employee actually told me there was no premium on the aircraft, even though they were still selling them. After a few weeks we found out that they had subbed the outbound to Thomas Cook. We did eventually manage to book premium seats, but Thomas Cook premium was certainly not First Choice premium. Just to add insult to injury we had a 12.5 hour delay.

Can anyone tell me which Gatwick terminal Thomson flight TOM766 flies from. I am booked on this flight on 12th September 2012 going to Tunisia but I need to know whether it flies from north terminal or south terminal so i can book a lounge. Thank you

Hi swistofer, Thomson flights are from the north terminal , check in is zone d and e

Has anyone the details of the inflight food now available on short/med haul flights now that Thomson have stopped the inflight meals service.

Hi Rogerdoger,

In addition to the drinks and snack items you can see in the inflight magazine, on short-haul/medium flights 'the eatery' menu card is available. This shows the hot 'snack' items available to purchase on these services, which currently are;

Bacon Baguette
Chicken Fajita Wrap
Chicago Town Cheese Pizza
Portion of Chips
Chicken Soup & Bread Roll
Tomato Soup & Bread Roll
The Food Doctor Couscous & Lentil Pot

these are shown along with various mini-snack packs, including;

Original Snack Box
Breakfast Snack Box
Afternoon Tea Snack Box
Kids Snack Box

Many of these items can be bought together as a meal deal onboard.

Very fast food style I guess but if the tradtional meals were no longer 'popular' anymore then I guess this is what we have to end up with ?

Hi aidoair
Thanks for the info just what i was looking for

Roger

MarkJ

Out of interest what is your flight number?

it is TOM092

Mark

MarkJ

I think i have found your problem, the flight extras dept should be aware of this however;

There are quite a few problems across the board with this

there is no TOM092 for Summer 2012, the flight numbers are as follows;

Monday - TOM038
Wed - TOM048
Thurs - TOM028
Fri - TOM062
Sun - TOM022

These havent been updated in the system yet and apparently technicians are working on it at the moment.

Thanks BEfreeTODAY
Mark

I sent a query off to First Choice with regards the change of flight numbers and they quickly replied as follows confirming that BEfreeTODAY is right:

The flight number has been changed on our reservation system, however this hasn't currently been done on our seating system. So at the moment you will not be able to select your seat numbers. All I can advise at this time is to continue to check our Flight Extras website, as soon as the information is updated you will be able to select your seat numbers.

That now leaves me having to try each day and see if I can book the seats online.

Mark

Mark

Im glad we got it sorted even if you still don't have an good outcome of being able to select seats

When are you able to select seats

I due to fly to venice in July from manchester

joeseptuk,

90 days prior to your return flight if you book over the phone or 60 days online. It's sometimes a little earlier that this if the flight is uploaded on to the system earlier.

Darren

Darren,
I saw the "90 days prior to the return flight" on my booking confirmation for a holiday in December and assumed that was a typo and it would be 90 days prior to the outbound flight. The reason being that, if on a two week holiday, those travelling on the same outbound flight for a one week holiday would be able to book specific seats a good seven days before those going for two weeks - is that correct and, if so, how does one ensure a "fair crack of the whip" in getting the preferred seats?

Cheers,
Ralph