This morning we watched the " Don't Get Done, Get Dom" tv series.
BBC1 09.15

"Season 4 Episode 4 of 10
Dominic Littlewood helps an 88-year-old woman take on a cruise company and travel agent after she booked a £1,400 holiday to the Norwegian fjords and was unable to disembark due to problems with wheelchair access."

I found this very interesting as my wife faces the same issues.
We have considered another cruise. But as it will be the first cruise since my wife's illness, we do have some questions and reservations.

Below is the link for this program.
Hope it helps

http://www.bbc.co.uk/iplayer/episode/b00slmrs/Dont_Get_Done_Get_Dom_Series_4_Fred_Olsen/