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Memories Paraiso Beach Resort Hotel

4 of 4 hotels in Cayo Santa Maria

5 stars
Cayo Santa Mar?a Cayo Santa Maria / Cuba

1 Review

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Mis sold Holiday
3 years 1 month ago
In May 2016 myself and my partner booked our wedding in Cuba. When we booked we were told that our hotel was a newly built hotel and would open in April 2017. We also were told we're we're going to cayo coco as it was stated in the brochure. Our first issue was that when my partners family wanted to book on they were told the hotel was in cayo Santa Maria, we were told that it was a mis print in the brochure and we were actually all going to cayo Santa Maria. My next issue was my wedding pack which I had to chase up a number of times and when it finally did arrive it was disgraceful as it was a photocopied version which I could hardly read due to the ink running out on some of the important information. The biggest issue was when myself and my wedding party received an email to tell us that the hotel name had changed.

I looked further into the situation to find out that Thompson Holidays were basically lying about our hotel being new it was actually supposed to be having a refurb which only half of received. I look at the reviews for this hotel and it wasn't a place I would of originally book due to over 40 bad reviews in a short space of time. Thompson Holiday did nothing to to help my situation as I didn't want to get married there due to the place being a dump with sewage all over and a lot of people becoming ill which I didn't want to risk on my wedding day. Due to being stressed I decided to cancel my wedding/holiday which myself and some of my party lost a lot of money.

I put in two official complaints and Thompson Holidays offered myself £200 as a good will gesture which I think is dicraceful as I had three months to organise a uk wedding. Thompson Holidays caused myself a lot of upset and stress, I lost out on my dream wedding and due to booking a U.K. Wedding which ended up being more money then my Cuba wedding we were unable to afford a honeymoon.

I will never trust this holiday company again. So please be very cautious when booking with them.

Travel operator: Tui

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