Whilst I have never in my near 50 years had much of a reason to complain (and the fact that I am English, grin n bear it, stiff upper lip and all that!), I am compelled to write this, so that others may not suffer as I and my family have. We were first forced to complain about the noise created by the locust swarm, then the fact we couldn't be fed in the buffet restaurant for the first weekend. I complained both to the hotel and the TUI rep who were next to useless, and did nothing. The following week we were forced to complain again for not being able to have breakfast after being ejected from an assigned table, standing there like utter melons holding our food with nowhere to eat it! Perhaps squatted on the floor using our fingers for the food and cupped hands for our required coffee, but at the last moment we remembered that we were not in fact part of the locust swarm and should just b e better to give up on the idea on morning sustenance.
Finally, a meeting with the hotel and TUI to resolve our concerns which were agreed to be valid and below the standard expected and indeed paid for. The solution was to offer compensation by way of upgrade to the exclusive hotel next door, as long as I signed a waiver to state that that I would not pursue the issue further. Of course I declined as I fully intend to take legal recourse against both the hotel and TUI upon my return to the UK.
Well seeing as it now my life long mission to spread the word of how appalling this Hotel is, it would be a very cold day in the lowest of hell like cesspools before another penny of my hard earned cash is given to the chain of establishments who clearly care not a jot about their guests once they have your money.
Shame on you - Grand Bahia Principe La Romana.
Travel operator: TUI
Hotel tip: Stay at home and don't waste your hard earned cash.
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