There are no mini fridges in the room and you are unable to rent one. A bit of a problem in the heat of the carribean. Especially since bottled water is not complimentary. You are expected to buy it from the gift shop (eh, we are all inclusive and can get as much free alcohol as you want but no bottled water?!!!), or refill your used bottle at one of the water machines stationed in the hotel grounds (if you can find one that was switched on) or alternatively drink it from your bathroom tap from the lovely polystyrene cups you are provided with in your room!
Food in the buffet restaurant is very poor. I'm not a fussy person with food at all but I really struggled. The hotel wasnt running to full capacity when we were there and to be honest it was like they didnt care. Most of the silver food trays remained empty. It was the same food day in day out, lunch times or evenings. The breakfast was worse for me as I have an intolerence to egg so i had 2 slices of toast each morning. Sometimes there was cream cheese, sometimes cheese slices or ham. Although, most mornings there was none (and we were down for breakfast opening at 7am) so I just stuck with butter. The self dispensing water/juice machine in the buffet restaurant was hardly ever switched on in the mroning. After a long night in your room with no bottled water, no fridge and only your bathroom tap as an option - this was shocking. Especially in the heat of the caribbean!
The A la Carte restaurants were nice WHEN they were open. Again, as it wasnt running to full capacity there were many evenigns when your only option was the delightful buffet restaurant. But give them their due the food in the A la carte restaurants was their saving grace. We also paid $100 for the Sunset Romance meal on the beach, it was amazing. If you would like to treat yourself and your partner or celebrating a special occassion then definitely do this!
We were most disappointed as the Ginger Lilly restaurant was not open during nearly our entire stay at the hotel, opening on Friday, 2nd October and we left on Sunday, 4th. We managed to get in for a meal though and it was the best restaurant of the 3. Not sure why it was closed - we were told it was being renovated. However, other hotel gusts were told that the chef was on holiday and others were told that it was because the Managers were not there?! It's a shame because this was the best restaurant in my opinion.
No ashtrays in the hotel bars (I dont smoke, my husband does though). When you asked the bar staf you got a plastic cup half filled with water.
We were there for 14 nights and we always take enough clothes for 7 nights and put stuff into the laundry service when we are over there (saves on baggage allowance). We were in for a shock with this hotel as it was Self service laundry service!!! I'd expect this in a self catering accommodation, not a 4* hotel. Not my idea of a holiday spending the day wshing and drying clothes in the laundry room!
There were plenty of sunbeds but hardly any shades. I'd say about 15-20 shades in the full hotel - not a lot when it has 730 rooms!
We were also conned by Thomas Cook by paying
Travel operator: Thomas Cook
Travel operator: Thomas Cook
Travel operator: dawson
Cleanliness 1st class. Cleanerseverywhere and all comumnal areas spotless.
Rooms made daily and fresh towels.
Resturants good variety and even have "kids Corner" which although a little repetative,meant that the kids were always guarenteed something they liked.
Swimming pools well maintained althoggh could have been a bit cleaner, but downside is waterslides which are advertised as facility. We booked this hotel in particular because of this as it appealed to our 6 year old.However she was not allowed on them even with an adult due to height restriction which it doesn't state in brochure.
Beaches clean and plenty of water sports available.Water trampolines a big hit, pedaloes, windsurfing, yachting and Jet skiing.
Hotel situated in main area of Ocho Rios and means you can wander out into town, although be prepared for some hassle from locals, especially beggars, however after a few days they recognise you and stop pestering you.
Staff helpful, although not reps, who are only interested in selling you tours. My advice is book through the tour desk at hotel (slightly cheaper)
Entertainment a huge disappiontment. the main stage is situated in the dining area and means you're having to listen to it while you eat, which meant that it was very difficult to talk as it was very loud.Daytime activities mainly centred around swim up pool bar and involve drinking games, which led toroudy loud behaviour, although there are plenty of quieter places to relax.
Hotel KIDS CLUB EXCELLENT. Very safe and you could register at 09.00 and leave them with the wonderful staff if required until 5pm. plrenty of activities including tye-dying t-shirts, making pirate costumes, treasure hunting,and swimming in the pool which is all locked off from the rest of the complex, so there is no way they can escape!
Travel operator: airtours
As of 10/7/05 this was still not complete. There was JCB on the main beach at 9am digging holes, exposed electricity cables on the beach and in many public areas (ladies loo's etc), pneumatic drills from 8am until late, hammering and banging all day long, workmen
Travel operator: Virgin
All areas of the hotel were clean and well presented.
Markets in entertainment areas were well worth looking at. Lovely wooden figures and art to buy cheaply.(dont forget to hagle)staff very serious but helpful. well worth visiting would go back tomorrow.
Travel operator: Thomson
Travel operator: mytravel
Not this time - booked for 17 nights (was that a mistake!)
Standards have gone downhill:
A/C broke down after 1 week - fans were as precious as gold dust. No apology from management.
Staff are rude and uncaring.
Dress code relaxed to a point that it
Travel operator: Airtours
Rooms - nicely presented with everything in working order although we did have a slight problem wiv the air conditioning but when we reported it somebody came to fix it within a few hours.
Cleanliness-the maids did a good job depending on which maid you got I found one maid to be extremly rude and not friendly at all but the rest of the staff were excellent.
The pool area and the hotel were always clean as were the beaches. Being such a hot place we expected to see a few little creatures out and about to to our pleasent surprise we didnt see a thing.
Food - there was a wide choice in the buffet restaurant to choose from it was usually the same things in the mornings but there was something for everyone, the lunch and evening meals in the buffet were never the same two days runnings.
We found the a la carte restaurants to be ok but not fantastic so we stuck mainly to the buffet.
Location - was excellent right on the beach and when you went out of the complex you was right on the main street.
Staff - couldn't do enough for you although we did find out that we had been tipping more than you was advised to but you were never made to feel like you had to.
The waiters in the restaurant were excellent so friendly and polite and excellent with kids, the staff on a whole were fab and really made you feel welcome.
And the staff that work within the hotel shops are wonderful too. My nephew who waa 6 at the time fell in love wiv a shop girl called stacy she was excellent wiv him and made him feel special and managed to calm him when he got sun burn and needed aloe vera putting on him she did it as he said it was stinging when we tried she was fantastic a real asset to the hotel.
Entertainment- during the day it was brilliant couldn't fault it at all there was always something going on and were always trying to get people involved without making you feel like you had too.
We had a 6 year old and a 10 year old with us and they loved it the kids club is fantastic too. There were lots of different water sports on the beach for you to choose from which were quiet expensive but if you go on them often they will usually drop the price for you.
There was a nightclub on site but it wasnt very good so we got a taxi into town and went to a local nightclub called margaritaville it was fantastic the local people were lovely and it wasnt that expensive either it has a different theme on certain nights there is a pool inside and it opens up onto the beach.
We would all visit this hotel again as it really was a fantastic holiday.
Dunns River is a must see as is the dolphins and the river rafting was fab.
Travel operator: Airtours
Cleanliness in the hotel was not up to scratch, we found cockroaches along the corridors outside rooms were food had been left all night. The bar areas were dirty, swarming with wasps and my dad got stung while getting a drink from the bar.
The Italian and Chinese were better places for eating but you had to book in advance and they only had a choice of two times per night!
The staff were friendly enough and tried to put things right but in the end we had no choice but to see the manager, he paid for us to go to a lovely restaurant for the night and gave us back half our money.
Travel operator: airtours
Ask a Question
Got a question? Ask our community of over 1.5 million users.