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Best Western Restormel Lodge Hotel

2 out of 5 from 1 review
3 stars
Castle Hill, Lostwithiel, Cornwall PL22 0DD
All of our bright, airy rooms are en-suite with flat screen TV’s, hairdryers, and tea/coffee-making facilities. There are also larger rooms available which offer king-size beds, luxury furnishings, iPod docking stations, and bathrobes/ slippers. Our Conservatory Restaurant has seasonal menus offering Cornish produce, while the Lounge Bar provides local ales and a well-stocked wine cellar. The outdoor heated swimming pool is open for guests to enjoy from April to October.

1 Review

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Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Not quite but nearly awful
7 years 8 months ago
Stayed in this hotel 8th and 9th March 2014 having stayed in many Best Westerns before.

First the good points
Booking process was good and lady very helpful. Checking in and all dealing with reception desk went very smoothly. That’s where it ends though.

Bad points
Hotel had a large group of eastern European male workers staying here as guests, that in itself was not a problem, the problem was the staff allowed them to totally take over the hotel. They shouted their food orders through the restaurant, shouting at staff from one end to the other. The staff then seemed to give them more attention than other guests and leaving us ignored and feeling awkward. Worse than that these guests leered at any women in the restaurant at meal times and made no attempt to disguise this, looking at the women and making comments in their own language and then laughing and making rude gestures. Wandering around the restaurant like they owned it and helping themselves to coffee etc at the evening meal. This behavior made my partner feel very intimidated to the point that on our 2nd night we felt we could not leave our room and ordered room service this was done very well.

Outside these same people had taken over the area around the pool to smoke, that all came in through our windows and 2 of our party are asthmatic. This was all day on Sunday as they didn't leave the hotel, and went on late into the night.

Food was ok, but the staff gave my vegetarian and fish eating partner the meat combo platter. Then made her wait for one to be cooked whilst we all ate our main course, and when it came it was not nice and she left most of it, we think they rushed it and didn't cook it properly. As I said the restaurant staff were so focused on the eastern Europeans they got orders wrong. At breakfast on Sunday we were ignored so sat ourselves down and helped ourselves, nobody told us if we were meant to or not. I had to go find a waiter to get us coffee.

2nd Morning went for breakfast there was no one to greet us again, other guests told us that as the aforementioned guests had gone to work the buffet was cleared away and we had to order our breakfast, but again no waiter. Eventually I went into the kitchen and found someone to serve us the food again was average. Other guest told us to order more as only the eastern Europeans guests get large portions, I had noticed they also had loafs of bread and butter on their table at evening meal time too, we got a bread roll.

Rooms nice sized room and was reasonably clean, not very clean unfortunately. The lino on the bathroom floor was filthy and needed replaced badly, and the sofa in the room needs a good clean.
Probably the worse I have ever seen was the servicing of the room on the 2nd day. This consisted of the quilt pulled up over the unmade sheets and the cups changed, that was it. Towels were where we left them bed was unmade bathroom not cleaned not even vacuumed.

This was a hot weekend with temperatures getting up to 19c, we knew that 3 or 4 days before, but the hotel decided not to open the swimming pool instead it remained covered and covered in overflowing ashtrays and coffee cups left by the aforementioned guests, still there when we left!
Awful.
Cleanliness:
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Entertainment:

Travel operator: Self

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