Please don't be fooled by the lovely images posted on there website. They were the chalets number 119 & 120.
Travel operator: Mr Reynolds owner of three chalets on Complex
I am registered disabled and they claim to cater for the disabled so they put us at the bottom of a steep hill when the amenities were at the top!
One is forced to go through an arcade to reach the swimming pool or evening entertainment - even with small children. They tell you they have a private beach but they don't tell you it is 400 feet down a cliff.
The site is made up of some very nice caravans/chalets but many many more which are in desperate need of renovation and one is charged extra to request one which has not had animals in.
They also make an exorbitant charge of £20 per week to hire a microwave (we have never had to pay more than £7 per week in other parks).
I could go on but I will leave it here and hope that readers will be guided by the review.
Travel operator: Haven
the supermarket while very well stocked was also very expensive we shopped in the local supermarket in perranporth.
the location of the holiday park is brilliant with beautiful views across the beach and sea
we found the attitude from some of the waiting staff to be very slow
the nightly entertainment from an adults point of view was very cheesy but the children all seemed happy.
we will not be visiting this place again unless it is totally refurbished
Travel operator: haven perran sands
Travel operator: MY CAR
The toilet and shower block needs knocking down and re building,they are old and tired,the cublics are very small and showers are very powerfull,they are a mess and could do with cleaning more often,i know its the people what use them what makes the mess.
The washing up area is coverd and there is plenty of hot water and its one dirty mess, yet again its the people who use them what leave like that.
We found that you had to pay for a lot of the activeties which could work out expensive if you had a large family.
The entertainment is good for the children and the fun stars are nice, but the drinks are overpriced.
I found the camp shop not too bad,everything you could need,but a little expensive,but i thought the staff in there was rude,in fact one member of staff had a go at me for nothing,has i have worked on holiday camps myself i know some customers can be nastey to you so i always make sure me and my family are especially polite to everyone and i did find out she was rude to a number of other people.
There is direct beach access but you have to have too go down a very steep path to get on to it, there is lifeguard patrol on the beach which is nice.
If i was to sum up everything about this site i would say its ok but i wouldn't go again.
Travel operator: Haven touring
I had read the other reviews on this site, but was pleasantly surprised when we arrived. There are two types of caravan on the park, those owned by Haven, and those that are owned privately. We stayed in a Haven owned van, and found that it was clean, modern, and well equipped, although when we spoke to another family on the site, they told us that their privately rented van had not been cleaned and was not as good. They were very jealous when they saw ours.
The park staff were friendly, and our 7 year old loved the kids club and entertainment. The weather was not brilliant, but you can't blame Haven Holidays for that!
We've already booked a week at the park for next summer, and are looking forward to going again. My advice: Book direct through Haven rather than going private, that way you get much better service, and they will be able to help you out. The private owners can live anywhere in the country, so aren't always able to come and help you out if you have a problem.
Travel operator: Haven
So although I admit the caravans are dirty, kids love the site and I will definately be returning next year.
Travel operator: Haven Holidays
We did complain but nothing seem to get done and the staff had that couldn't care less attitude.
So we will never be going again.
Travel operator: haven
We were offered alternative accommodation in a bronze caravan in an overcrowded corner of the park but we refused it for being too small and not up to what we originally booked.
The customer care people on site did not seem to care less and refused to even admit there was a problem.
We visited the town (not great) and beach (really nice) for a few hours before heading home again.
We've been trying to get our money back ever since though writing to the head office and through our credit card, but with no joy.
I can't believe the attitude of these places, this poor standard would never be tolerated in other countries but we Brits seem to put up with it - I just wish more people would complain instead of mumbling under their breath whilst handing over the money.
well i'm taking the family abroad next year whatever the cost and i won't be holidaying in this country again.
Travel operator: Haven
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