11 Reviews
Traveller Rating
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Excellent1
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Very Good2
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Good2
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Average1
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Poor5
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 9 months ago
Dirty, tatty, ant infested accommodation set at the bottom of a deep sand dune, unsuitable for people with disabilities. This was despite telephone call the week before, as the child had had recent general surgery, when we were assured that the accommodation was the "highest standard". (They have admitted in letter that the sand dunes were ant infested prior to our arrival and they knew of this fact)
Broken fridge, dirty stained pots, unsafe electrical connections covered with PVC tape.
Unable to close curtains, as they fell down every time, so any local perverts given full view of inside of all accommodation.
You have to share 5 toilets, which were not all clean and working, with anything up to approx 2000 other guests. The toilets are only cleaned and replenished once per day. Overall there were only 3 toilet and shower blocks for up to 2000 guests as as you had no facilities in your accommodation.
The worst, most disgusting state you can imagine and you would need a strong stomach and no sense of smell to be able to enter.
On Caravans, fire exits screwed shut and it took one family a whole day to clean the accommodation to a suitable standard for their children.
Missing children - little or no help from staff, just panic, and Police had to be called in.
Most staff are just out of nappies and have the usual could-not-care-less Haven Customer Service Training. If you complain they tell you to accept what you get or they will re-let your accommodation and keep all your money, whilst removing you from the site.
Unable to comment on the state of entertainment or swimming pool as did not stay on the site.
Only offer of alternative was for a urine soaked 4 bed chalet, (for 5 Guests) for an additional
Broken fridge, dirty stained pots, unsafe electrical connections covered with PVC tape.
Unable to close curtains, as they fell down every time, so any local perverts given full view of inside of all accommodation.
You have to share 5 toilets, which were not all clean and working, with anything up to approx 2000 other guests. The toilets are only cleaned and replenished once per day. Overall there were only 3 toilet and shower blocks for up to 2000 guests as as you had no facilities in your accommodation.
The worst, most disgusting state you can imagine and you would need a strong stomach and no sense of smell to be able to enter.
On Caravans, fire exits screwed shut and it took one family a whole day to clean the accommodation to a suitable standard for their children.
Missing children - little or no help from staff, just panic, and Police had to be called in.
Most staff are just out of nappies and have the usual could-not-care-less Haven Customer Service Training. If you complain they tell you to accept what you get or they will re-let your accommodation and keep all your money, whilst removing you from the site.
Unable to comment on the state of entertainment or swimming pool as did not stay on the site.
Only offer of alternative was for a urine soaked 4 bed chalet, (for 5 Guests) for an additional
Travel operator: Haven and British Holidays
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