When we got into our room we found that there was soiling in the toilet pan !! We told the receptionist who apologised and said that they would come up to see to it. Well 2 hours later I had to go down again and remind them.
There was only one pillow each and one bath towel and a hand towel between the two of us.
Eventually it was all sorted but our room( 105) was above the kitchen and back door so we had the smell of curry and ciggies ( from the staff breaks) wafting up. As it was sweltering we had the window open but millions of mosquitos made their way in. They were dispatched with the menu card although the white walls were redesigned a touch We were awoken the next morning by the sound from the breakers yard next door !!
We had booked for 2 days and were going to leave early forgoing the money paid for the second night and the breakfast but they offered to move us to a different room so we decided to accept.
Well the room was indeed quieter but....there was a great big tide mark round the bath !!
It was late by now on the second evening and Mr hbrac said to forget it and have a shower instead of a bath which I did.
The cleaning is apparently contracted out and when I asked the cleaners for more towels nobody could speak English so I had to use a sort of sign language.
The breakfast was self service and adequate though staff were a bit thin on the ground and were on the whole disinterested.
They advertise an evening meal menu.After standing at the bar looking for a member of staff, any member of staff to give our order to, we tried to get a hot meal. But they didn't have the dish I wanted on the menu so went to the local 24 hour Tesco and brought back sandwiches which we ate in our room. There was a sort of take it or leave it attitude from the waitress behind the bar where you gave your order.
There is a TV in this eating area. Entry to the hotel area is by putting your room swipe card in the door reader.
To add insult to injury, the car park is privately owned so you have to pay
Travel operator: Independantly
Travel operator: None
Very basic accommodation, not particularly clean, but I should try to avoid looking around or under the bed where a hoover can't clean.
I believe that this hotel now charges for parking - and payment is made to a third party.
I would prefer to travel a bit further say from HARLOW travelodge or NORTH WEALD travelodge where the welcome is warm, parking free and the rooms are correctly cleaned.
Travel operator: Independent
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