Have to say first that the staff were helpful and friendly but why do I view this as a bonus ? this is how front of house staff should be towards their guests right ? And to be honest no amount of customer care prepared us for the room which can only be described as disgusting. Mold around the bath, a toilet that never stopped flushing until you forced the handle back, the window was filthy, the TV didn't work properly, there were light bulbs out, the smoke alarm was smashed as were the door stop and the bath panel.
The bedding was at least clean but the knackered old sprung mattress was unbelievable, just unbelievable !!!!! How anyone with a spine was supposed to get a decent nights sleep on this contraption is certainly way beyond my comprehension. Needless to say that we will not be staying in this place again, it's not cheap, it's run down, you don't get breakfast unless you cough up another
Travel operator: None
Travel operator: Active Hotels
Our room was OK but the TV did not work. The reception did send up the maintenance man quickly and he was excellent bringing a new one and then returning with a new cable to fix the problem. The room was OK however the bathroom still had soap wrapper and other things on the floor. The draws were full of dust and anything put in would come out dirty. The front of the dressing table unit had dried on milk stains and the furniture was stained and discoloured on top. As the hotel is said to have been recently refurbished I wonder where they spent the money.
The evening meal and the breakfast was good although for breakfast there seemed to only be one chef so there was a wait for eggs toast etc. but it was freshly cooked and it did not sit there for hours.
If you do stay in this hotel on a Saturday night ask for a room at the back because our was at the front and the noise level from people out on the town went all night so we could not have the window open and with it closed it was not a lot better and the room was airless.
I would not stay at this hotel again.
Travel operator: Travelstyle
Stayed in an executive room which was very nice, maybe abit expensive at the
Travel operator: western trains
The breakfast was ok however as smoking was permitted everywhere in the hotel it totally ruined breakfast. The entire hotel stank of cigarettes.
The staff were friendly enough but the duty manager not helpful enough to our disabled requirements.
Travel operator: ourselves
Prices were almost doubled because of the England game that day - we paid premium rate for a room yet received fifth rate service.
Understaffed, no hot water, no-one answering phone at reception, no overhead light, two pathetically thin pillows on a double bed, no biscuits in the complimentary tray, a window which could only be used by anyone over 6' 4", scruffy, (dirty in places) decor, dismissive manager and last but not least two juicy toenails left by previous occupants of the room. All for
Travel operator: None
Our room was located quite a distance from the entrance, and we had to negotiate several rather heavy fire doors in order to access it - not easy with two large suitcases.
The room itself was small, with on light in the rather dark entrance and another small spotlight in one corner. The decor was poor, with large pieces of wallpaper missing due to the very damp wall. The bathroom had a rather musty smell, the sink was dirty and there was black mould around the tiles in the bathroom.
Fortunately, we left at 4.00am to catch the bus to the airport - which wasnt well signposted and involved a walk across a rather dark car park.
Travel operator: First Choice
Travel operator: Unknown
The hotel public areas were crowded with two wedding parties who got progressively more noisy as the night wore on,the pizzeria was small not very clean and the food was only just acceptable.
The room did not have a window only a very small skylight and was not clean.
We were woken at 2am by the fire alarm and had to vacate the building,the wedding parties were still going on,the reception area was crowded and the staff who presumably were there to organize the evacuation stood around with no idea of what to do and it was only when a few guests left the building that the area eventually cleared and then trouble started with some of the wedding guests shouting and swearing at each other.
After almost an hour standing outside the fire engines arrived and eventually guests started to drift back into the hotel at no time did any of the staff advise of action to be taken or to let people know it was safe to re enter.
I hate to think of the consequences if the fire had been real.
Travel operator: own arrangements
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