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Pontins Pakefield Holiday Park

3 of 3 hotels in Lowestoft

2 out of 5 from 9 reviews
London Road, Kessingland NR33 7PF
The Pontins holiday park pakefield is located in lowestoft, a vibrant fishing port and has plenty to do whether its the on site entertainment, sandy beaches or museums in the local area.

9 Reviews

Traveller Rating

  • Excellent
    0
  • Very Good
    3
  • Good
    0
  • Average
    1
  • Poor
    4

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Eugenie Hunt
Awful place
1 year 7 months ago
Went for long weekend with daughter son in law and their grandson.

Been to Sand Bay and loved it. This weekend was same price but no comparison
On arrival was given keys but chalet had not been touched
Dirty washing up in bowl, bin overflowing and dirty toilet. Complained and chalet was cleaned whilst we had dinner. Food atrocious and restaurant was total chaos, shortage of food, plates & cutlery and what was there had not been washed up properly tables never cleared or cleaned. Yuk, the whole camp was dusgusting, dirty glasses everywhere, rats running around in the grounds, barely any staff about. Will never ever go back. Should be condemned. I normally read reviews like this and think "some people are never satisfied" but believe me this really was awful. Visit at your peril!!!!
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Travel operator: Pontins

Giovanni Larini
Pontins
1 year 8 months ago
Pontins Pakefield.
What you get is budget room but generally clean.
Entertainment day and night
Great location
Swimming pool
Lovely food in restaurant
Amazing value for money
If you want 4or 5 star accomodation don't come here if however you're not a snob you should enjoy your stay. £119 each half board is great value
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Recommended
Kath Wedlock
never again
1 year 11 months ago
accomodation was basic but clean, pillows were very old and flat , matteress has plastic coating on so you slide in bed , this was over 40,s holiday i will say the entertainment on the friday was fab ,food was awful most of it not even edible ,this made us go out of complex on the 2nd day and stayed out all day then cut holiday short and left to stay else where so we could have food and a decent nights sleep before travelling home .
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Travel operator: g&n self drive

Awful adults weekend
2 years 1 month ago
Booked for a Birthday, cleanliness was awful, rooms were messed up and the toilet didnt work. Dinner, chicken was dry and there were no cups to get drinks with, when we complained and stated we wanted to leave we were basically pushed away with the bloke saying "okay you can leave" didnt even offer to help or to give us the form to get a refund. Now when we try to get a refund for the fact we didnt even spend one night we were there for 2 hours max, they will not even liaise with me because i didnt fill out a form i wasnt even offered. They need to work on their customer service ASAP will never be staying here again. Such a horrible environment.
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ARTHUR Newell
Dump?
2 years 7 months ago
Filthy dirty garden no maintaining of gardens litter ever where stinging nettles metre high restaurant running out of food carpets stained and patched chalet basic complete dump.
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Travel operator: Gn

Marcelle Bartlett
Awful place
2 years 8 months ago
We booked this for a country and western weekend! On arrival there was no parking for key collection. After getting keys headed to accommodation. No parking outside chalets so if you’re disabled it’s not ideal. Booked 2 bedroom chalet, but 2nd bedroom locked and was told it was £15 to open it due to under occupancy!! Chalet gloomy. Needs serious upgrade. Why wasn’t it done during lockdown! Food diabolical, all like fast food. No meat! Most of music was from a DJ. Was frightened of getting Legionnaires disease from shower! Won’t book again. Booked Friday to Monday, left Sunday!!
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Travel operator: Pontins

Hotel tip: Never stay here

John Doe
pontins pakefield prison camp
4 years 8 months ago
Had the misfortune of booking this dump through the sun holiday scheme.Filthy bed linen thrown all over the grass,mould around shower and bath.Was supposed to be a 1 bedroom chalet but in actual fact looked like a prison cell which had 2 rooms,1 which was a bathroom and the other was a living room/bedroom/kitchen.It also came with an adjoining door into someone elses chalet,meaning that you could hear everything that was being said and also see their feet through the gap at the bottom of the badly fitted flimsy door.The manager modelled himself on basil fawlty only with less people skills and more rudeness.Food was inedible and unrecognisable.Expected to wear a bright orange plastic wrisband at all times for the full duration of the holiday,the wristband was not removable and had to be cut off.bullying bouncers posing as security guards(one of which tried to assault my wife!!!!).We witnessed the manager shout in the faces of 2 old dears who had stated they didnt want to wear the wristbands "well you have got to". Obviously we didn't stay even 1 night.Manager refused point blank to write down our complaints,in fact he wrote what he wanted and asked us to sign it!!!.when we refused we were told we wouldnt get a refund,in the end we did struggle to get a refund as there is only one way to complain which is by email.The chalets look worse than prison blocks and the site comes complete with a watch tower in case you try to escape.I will leave you with a direct quote from basil fawlty the manager-

COURTESY IS NOT A REQUIREMENT!!!!!
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Travel operator: sun holidays

Hotel tip: avoid at all costs

Accommodation
5 years 6 months ago
Dirty cups in a dirty cupboard. On arrival. The pillows were so flat they should be thrown out. The showers are not good, have to keep pushing a button. The drains outside had no covers, and were smelling so bad you could smell it inside the chalet.
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Travel operator: Majestic

Hotel tip: There was only one restaurant open and one bar. The entertainment at night started to late.

Newson
15 years 10 months ago
Lovely place. My son was entertained for the whole week with PGL activities, Pontins activities, playing table tennis, darts, pool etc with me and swimming. The food is good with a great choice including vegetarian and a special child's menu too. The only problem was the kids entertainment started so late at night. The beach is 5 mins walk away and there are coach trips out so a car is not vital. A great time - shame it is so expensive this year!
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Travel operator: N/A

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