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Pontins Pakefield Holiday Park

2 of 3 hotels in Lowestoft

3 out of 5 from 3 reviews
London Road, Kessingland NR33 7PF
The Pontins holiday park pakefield is located in lowestoft, a vibrant fishing port and has plenty to do whether its the on site entertainment, sandy beaches or museums in the local area.

3 Reviews

Traveller Rating

  • Excellent
    0
  • Very Good
    2
  • Good
    0
  • Average
    0
  • Poor
    1

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
John Doe
pontins pakefield prison camp
3 months ago
Had the misfortune of booking this dump through the sun holiday scheme.Filthy bed linen thrown all over the grass,mould around shower and bath.Was supposed to be a 1 bedroom chalet but in actual fact looked like a prison cell which had 2 rooms,1 which was a bathroom and the other was a living room/bedroom/kitchen.It also came with an adjoining door into someone elses chalet,meaning that you could hear everything that was being said and also see their feet through the gap at the bottom of the badly fitted flimsy door.The manager modelled himself on basil fawlty only with less people skills and more rudeness.Food was inedible and unrecognisable.Expected to wear a bright orange plastic wrisband at all times for the full duration of the holiday,the wristband was not removable and had to be cut off.bullying bouncers posing as security guards(one of which tried to assault my wife!!!!).We witnessed the manager shout in the faces of 2 old dears who had stated they didnt want to wear the wristbands "well you have got to". Obviously we didn't stay even 1 night.Manager refused point blank to write down our complaints,in fact he wrote what he wanted and asked us to sign it!!!.when we refused we were told we wouldnt get a refund,in the end we did struggle to get a refund as there is only one way to complain which is by email.The chalets look worse than prison blocks and the site comes complete with a watch tower in case you try to escape.I will leave you with a direct quote from basil fawlty the manager-

COURTESY IS NOT A REQUIREMENT!!!!!
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Travel operator: sun holidays

Hotel tip: avoid at all costs

Accommodation
1 year 1 month ago
Dirty cups in a dirty cupboard. On arrival. The pillows were so flat they should be thrown out. The showers are not good, have to keep pushing a button. The drains outside had no covers, and were smelling so bad you could smell it inside the chalet.
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Travel operator: Majestic

Hotel tip: There was only one restaurant open and one bar. The entertainment at night started to late.

Newson
11 years 5 months ago
Lovely place. My son was entertained for the whole week with PGL activities, Pontins activities, playing table tennis, darts, pool etc with me and swimming. The food is good with a great choice including vegetarian and a special child's menu too. The only problem was the kids entertainment started so late at night. The beach is 5 mins walk away and there are coach trips out so a car is not vital. A great time - shame it is so expensive this year!
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Travel operator: N/A

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