Absolutely brilliant hotel. This is the second time we have visited this hotel and have enjoyed it as much as the first. Everything about the hotel was spot on for cleanliness, staff brilliant always smiling nothing was too much for them.

Food better than when we visited in 2004 due to better variety and the addition of a chinese bar along with the fab pizza bar at lunchtime.

Entertainment not as good as Lorenzo's team in 2005, but I must admit that they would take some beating and if we hadn't been spoiled with lorenzo's team would have found it OK. The kids disco with the kids reps were good but the mini disco with the animation team were too short!!

The only problems were the sunbeds. We had to get up at 6am to reserve one!!! People were putting towels out on the way back to their rooms at midnight. This would not happen if the hotel acted on their policy for reserving sunbed. Having said this I don't know how they would go about this.

The sunset photographer based in the hotel is a ripoff and his photos not very good quality-there were shadows on peoples faces, eyes closed etc, but these were not invincible on the small proofs and only came to light on the blow ups after we had paid for them.

Complaining only got us more photos free-again rubbish and Marco the owner nowhere to be seen.

All in all fantastic holiday and we will be back.

A fantastic hotel, possibly the best I have stayed in! The place was so clean and well looked after by the lovely staff. The food was excellent with so much choice everyday, though I have to admit for lunch the only thing I ever ate was pizza, the pizza is the best. The entertainment team were brilliant on a night, though their shows weren't always the best, you really had to appreciate the effort they constantly put in. My only regret is that we only went for a week. I like to visit different places but I would very happily return to this hotel again.

Well......this was probably one of the best family holidays we have ever had!

The hotel and grounds are fantastic, the pools are fantastic. The food and drink, plentiful! its all self service....Brilliant!

Ok so maybe a bit out of the way from it all but i only ventured out the night before we left...no reason to leave the hotel at all! Would highly recommend a bungalow room, facing the pools. Are a bit small but we managed perfectly ok.

The beach ...Hot hot sand and pebbley...swim shoes a must, can be bought shop across from the hotel...sea a bit choppy!...stick with the pools !

My kids enjoyed this holiday so much and made some fantastic friends as did my husband and I.

There is nothing that I can fault about this hotel at all, the staff are lovely, everything about it fab! A lovely mixture of French, german and Italian visitors...makes it so much more cosmopolitan.

The animation team were so friendly and my kids fell in love with them...lots of thanks to Laura, Eddie, Samantha, Luca, Ruby, Fabio and Nickolai. They put so much into the shows and they are truly good.....

I cannot believe we have been back a week already and we really wish we were still there......I would recommend this hotel to anyone, young and old, family or couple(there are places you can escape from the kids!)

After last years disastrous holiday to Turkey this really made up for it....we will be back in 2008, without a doubt(only because we've already booked Menorca for next year)!

Enjoyed this Holiday but feel that the chaos in the restuarant in the evenings spoilt it a little. Basically it was like a glorified canteen & was so so noisy. If you wasn't eating from your plate it was taken away & we saw a number of tables go up for their third course & lose their table in the process. We ended up eating out the 2nd week. Must say though that lunch was great & there was such good choice.

Wasn't impressed at all with the Kids Club. The girls just didn't seem at all interested in their jobs & certainly wasn't what I'd imagine a "kids rep" to be like. The club was closed for a few days as one of the staff was sick, but no cover was given. however the animation team more than make up for the kids clubs reps motivation. honestly these guys are up from morning till night entertaining everyone & they always have a smile on their faces.

The highlight of the Holiday was the pool area though, it really is lovely.

Also there is a lady down by the beach called Dianne & she does beauty treatments. If you get a chance go & see her. I had a facial & it was fab.

All in all a good Holiday but the evening meal let it down for us.

Travelled on the 23rd May. Check in very efficient. Stayed in a bungalow room with side sea view and small terrace. Very peaceful although the walls are a little thin - not too good if you have late to bed or early risers either side but it didn't spoil anything.

Buffet breakfast 7 until 10 a.m usual selection of of hot and cold food. Lunch is the best meal of the day. The main buffet restaurant is closed but you can choose from the Pizzeria, Chinese (closed Sunday) or poolside buffet. We found the Chinese and Pizza the best. Evening meal in buffet restaurant. Not bad but I would avoid Gala night! Drinks good and readily available - you can help yourself all day to beer wine and soft drinks which means there is very little queuing. No air conditioning in the main restaurant - a nightmare if you cant get a table on the terrace.

Fantastic pool area, we didn't find any problem getting sunbeds and it didn't feel over crowded. Beach not so good, very pebbly, but quite a laugh trying to get in and out of the sea!

Lovely well kept grounds with an abundance of birds and lizards.

All hotel staff were friendly and polite.

The animation team were great especially with children. Shows a bit hit and miss but they do work hard.

That brings me on to the Frist Choice kids reps. They are quite clearly new and I am not sure they even liked children let alone had any experience. They were really just going through the motions. As soon as they finished the kids disco they couldnt get away quick enough.

The animation team were fantastic with the kids always making time for them. There is a First Choice office which was permanently closed. There was clearly a box in the room where you could exchange books. My sister and I asked them for access on 2 or 3 occasions to swap some books and were faced with "haven't got a key" or a loud sigh. I would be surprised if these girls are still in situ later in the season.

Hotel reception staff were very friendly and helpful. The hotel was immaculate, you never seen any rubbish on tables or on the floor around the pool bar/ swimming pools.

The bar staff were friendly, polite and served you with a smile. Ice cream was available all day from the pool bar.
The pool was huge , plenty of sunbeds and the children loved going to the kids club.

The animation team were always about of a day involving you in activities in or around the pool and other sport games.

Hotel food was lovely good selection at breakfast, dinner time had a wide variety of food from pizza to meat cooked on the BBQ, evening meal also had a good selection.

The location of the hotel was a bit out of the way from anywhere but the hotel laid on a courtesy coach to take you into Chania.

Entertainment in the evening was brilliant and very funny. The animation staff worked very hard of an evening and included you into shows. They were all very friendly and took time out before and after the show to talk to you.
On the day of leaving the hotel some of the animation team came to wave goodbye to everybody.

I am thinking of returning to this hotel in October as my children and I loved it so much.

The hotel was very clean and catered for all of our needs, and the cleaners were always very friendly and helpful. The food was fab with loads of variety for all pallets, but pizza was just brilliant. Hotel location was out of the way from everything but like I said there was more than enough to keep our family and friends amused for two weeks plus plenty of free transport to local towns and villages. All the hotel staff were very friendly and helpful. Entertainment well what can I say, a great animation team really made the holiday they were brilliant all day and night non stop.
We will definately be going back if not end of this year then next year for sure.

Travelled here on a family holiday and it was great.

The hotel is right on the beach, very rocky and pebbly not much good for bathing on, but not really a problem as the hotel pool areas are great.

Lots of space and plenty going on throughout the day.

Food during the day from the snakc bars was great, the chinese is a must!!!!

You can not fault this hotel, except rooms very small but when you only sleep and shower there what more do you want.

Entertainment a bit basic but they tried very hard and always got the crowd going and the kids loved it.

Would definately recommed a trip to Chania. Beautiful town with lots of shops. Took a taxi for 10 euros.

Plantanias worth a visit too and the train excursion bookable at the hotel was worth the money too.

Fab time had by all.

On arrival found hotel staff very friendly and helpful.

Stayed in Bungalow which we found very small and not very good with 2 Plus children. Food very good and available 24 hours.

Hotel very isolated. Entertainment very poor in evenings but good throughout the day. Would not recommend or return.

Hotel
The hotel was very clean and cleaners did a fantastic job of tidying before the start of day. The rooms were cleaned every day of our 2 weeks although bedding not changed as often as we would have liked.

Food
The food was of a very high standard, one of the best selections we have ever had with an AI package. With 2 small children there was always something to suit all and snacks were also available nearly 24hrs a day.

Location
Although in a remote area we were able to venture out via the free bus which runs into Chania(a must visit). We went for a few walks to the local shops to pick up bits and bobs (much cheaper than the hotel shop).I would recommend a trip on the little trains as well which visit various places allowing you to explore the local lifr.

Staff
All around the hotel the staff are very pleasant. The kids reps were great and the kids loved them. There were plenty of kids club sessions and even in the height of August there were always plenty of spaces. The animation team were superb, with so much enthusiasm every single day.

Entertainment
This was very basic, a kids disco followed by bingo and a show put on by the animation team but they was fine with us, we all enjoyed ourselves every night.

I would definitely visit this hotel again and possibly other Louis hotels.
My only concern was the rooms. The air conditioning was very much appreciated but the size of the rooms for a family of 4 was a little cramped. We had 2 young children and were a little concerned by the safety of the bunk beds, I feel they could be modernised to a much better standard.
If you are reading this before you go all I will say is have a fantastic time, it is one of the best holidays we have had with the children.