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Astoria Hotel

7 of 9 hotels in Alykes

3 out of 5 from 2 reviews
2 stars
Alykes 29100, Greece
Popular with repeat guests, this comfortable hotel boasts a fabulous position beside the beach. With plenty of attractive places to sit and enjoy the sunshine and take in the beautiful views of the bay. Alykes restaurants and bars are just a stroll away.

2 Reviews

Traveller Rating

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    0
  • Very Good
    1
  • Good
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  • Average
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  • Poor
    1

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Overbooked!
1 year 5 months ago
Arrived in Zante Sunday night Sep 11th really looking forward to our stay on the seafront (right at the beach) with breakfast included to be told by rep at airport it was overbooked and there wasn't a room for us! She said they had changed us to one in Alykanas and it was an upgrade. You must be joking! Thereby hangs another review so I won't go into that on here.

We booked the Astoria on the beach in Alykes as my partner has very bad arthritis in his hips so cannot walk far without a lot of pain. He is waiting for a hip replacement. We like to go in the sea not a pool. This other (terrible) accommodation had apparently been arranged for us by the owner of the Astoria and she told me they had been told to find somewhere for us since they had no room for us. We were one of three couples overbooked there, all arrived same day (not all on same flight) and all moved to same place on outskirts of Alykanas. Astoria Hotel admitted fault but we got no apology. We went to the Astoria for lunch twice although we resented giving them any custom after what happened but thought we should see what we were missing and give them chance to apologize and you'd think after what they did we might have been given a complementary coffee or something but no, nothing and still no apology! To be fair, the hotel looks fabulous, but I have to rate it as terrible for what happened. Not only did they not apologize but told us off for not giving them our accommodation voucher! The rep told us to hand it in at the other place which is what we did but Maria and the English lady at the Astoria both told us we should not have done that. You look forward all year to your holiday and when you book over 9 months in advance you don't expect not to have a room. Maria told us she only got our booking from Olympic in July, as Olympic did not have a system but she also told us she only told Olympic a week before our booking that she could not accommodate us!

Olympic Manager Mike disputed this and said the hotel only informed them on the Friday night of Sep 9th. Either way, it is totally unsatisfactory. While I feel that Olympic should have sorted it out it must have been a nightmare task with such short notice. If the Astoria had told them when they first got the booking in July, they had 2 months to try to sort it. Seems odd to us that the Astoria had to find us somewhere else but Mike the Olympic Manager told us it is partly the hotel's responsibility. At any rate, although the hotel is in a perfect location and looks great, I would never consider booking there again as I cannot trust the booking to be honoured. I expect there are a number of disappointed people as the rep told us the hotel was overbooked all of September!
Service:

Travel operator: Olympic Holidays

Hotel tip: Book a different hotel!

Taylor
9 years 7 months ago
A very friendly,family run hotel.Excellent location,right on the beach.The only critism I would make is that you have to pay extra for air-conditioning.It was on when we arrived,but was turned off the following morning.Sky tv only consisted of sky news.These two niggles did not alter the fact that it makes an excellent choice of accomadation.To add,we booked as it did state Adults Only,but there were a couple of children staying there,one was a baby.I will be taking that up with First Choice.
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Travel operator: First Choice

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