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Bellagio Hotel

3 out of 5 from 1 review
Salita Grandi, 6, 22021 Bellagio Como, Italy

1 Review

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Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
11 years 8 months ago
Was travelling to Bellagio for a wedding so this hotel was named on a list of 'where to stay'. Looked up the website and was impressed - its in the centre of town so it has a great location. Its part of a group of three hotels in Bellagio - also includes the Hotel Du Lac and the Sporting Club Bellagio run by the Leoni family. As we booked for 7 nights we got a night free and a free meal at the Hotel Du Lac.

The hotel was spotless. Once we checked in we discovered we were on the 4th floor - there is a lift. We booked 5 months in advance and got the best room in the hotel - room 404 is stunning with the most amazing views over Lake Como! Definitely a room with a view with remote comtrolled window that slides down. The room is featured in the hotel brochure.

Rooms cleaned every day - stayed on a bed and breakfast basis and there was a great continental breakfast on offer. Ou free meal was to be taken at the Hotel Du Lac - set menu so if you didn't like what was on offer that night you were stuck. I'm not a fussy eater and I did enjoy the meal but I think this should be advised at the time of booking. No other meals were available and there was no bar (or even a coke machine) but if you wanted to bring a bottle of wine in then the staff would lend you a corkscrew, glasses and ice bucket, which we thought was a nice touch.
No entertainment in the hotel unless you count the sun terrace. Its small but rarely used as most people tend to be out and about, but it is nice with sunbeds and tables and chairs.

The downside? Well had a great room and some of the staff were lovely. Unfortunately, had some items of clothing that went missing (underwear). We did say to the reception staff when we noticed it - but then some members of staff seemed to go out of their way to avoid us!! When we checked out, we spoke to the receptionist who was on when we first arrived, told her the story and that we weren't happy with the way we had been treated when we brought up the subject of our missing items and she knocked off the cost of a nights stay from our bill. It redeemed the hotel a little - its just a pity she wasn't on the day we complained as I think it would have been better dealt with.

Would I return? No, but that was because of what happened. The room was lovely and friends of mine also stayed in the hotel at the same time and never had any problems....maybe we were just unlucky....
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