The staff didnt greet us until half an hour of waiting in reception and then disappeared for an hour whilst they sort out the check in. Having not been offered a drink after 14 hours of travelling we were taken to a standard room when we prebooked a priveledge room and werent even told. It wasnt until the following day when we questioned reception as to where the privelidge facilities were that we were told they were over booked and had no rooms for us. We waited a week of our two on holiday to get the room and still havent been refunded the difference in cost!
The rooms were reasonably decorated, but the bed clothes were dirty and the romm wasnt cleaned more than twise in the week we were there, despite requesting it at reception. We had a plumber visit the room, and the neighbouring rooms to, as sewer water was coming up through the shower drain. what a lovely smell that was too.
As for the trolley that crashed past the room at four in the morning.
The room towels never turned up and the beach towels were dirty. when we did eventually get some delivered to our room there ended up a queue by the trolley for everyone else to grab them whilst they could.
On two occassions in the main restuarant we had raw chicken and the waiter even told us to eat in one of the other restaurants!
I have to admit the Indian restaurant was much better and the service was good there too. Service was so varied from day to day and restaurant to restaurant you really didnt know what you would get.
The beach was nice, however there were absolutely no loungers and we ended up in the spa pool having to pay for them!
The reception staff and the new manager were absolutely useless, often rude and quite incompetent.
The Bar staff in the main bar were often too busy arguing over who had to collect the glasses to serve anyone and ignored you when you were at the bar. As for the seat in the same bar that had bird excerment on them, well, needless to say we we straight to the pool bar.
Generally this was the worst holiday I have been on in a long time, were it not for the White Sands rep, who although nice was also of no help whatsoever, I dont think we would even have stood any chance of seeing the manager. Had it not been for the fact that we had spend our entire years holiday allowance to go there we would have changed hotels, we certainly met three oter couples who did.
Travel operator: Airworld Tours
The Indian and French restaurants were superb - unfortunately in the Italian restaurant we got our main course before the starter.
I would recommend the Desert Island trip - expensive but well worth it - paradise.
I would strongly recommend this hotel to anybody and if you are over 50 - Saga can't be beaten.
Travel operator: Saga
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