We complained to the Thomson rep, who had run out of complaint forms as so many other families had complained and some even asked to be moved to a different hotel or resort.
Could be a great place to stay if advertised properly. As much as I would return to Magaluf, I wouldn't return to this hotel.
This is a good self catering hotel with the option to go all inclusive with various packages available.
We do not personally bother with this as we like to eat and socialise at The Cottage (found opposite Tom Browns) where the food is freshly cooked with real meat and veg. In 15 years I have not had a bad meal from there. The portions are huge and I can never finish a mini roast dinner.
There are reviews that say that Magaluf is not for families, I totally disagree with this. We are 50 plus with grand children, the youngsters go to the strip. Families can have an enjoyable time just back from the strip where the Sahara is and all ages are catered for.
Travel operator: Thomson
Travel operator: THOMSON
The room was a good size, but it's incredible to expect customers to hire a fan from reception. The food at breakfast was very ordinary. A strange man came to our room to plaster up a hole in the wall, no doubt left there by a previous night of debauchery. Never again.
Travel operator: Tompson
Travel operator: Thomson
Travel operator: Thompsons
Everyone was so friendly. Its about a 5 min walk away from everything so its good if you want a really lively holiday but quiet enough if you are looking for something quieter. In saying that I would strongly reccommend that if you are travelling with kids to stay at the Tropico across the road as this is much more suited.
Overall the food was great, the apartments were really clean the pool was lovely and the reps were spot on they couldnt of been more helpful.
Will definitely return next year.
Travel operator: thomson
During the first week of August this hotel was full of drunken youths - shouting, urinating in the corridors, fighting, vomiting, throwing chairs and bottles from balconies and generally making pleasant quality time in the hotel impossible.
We expected a lively holiday in Magaluf in August and we are NOT killjoys or ancient - but this experience was beyond belief. It was like being in a war zone. As for the surroundings, this hotel is not a three star in our opinion; it is no more than a one star. It has a feeling of neglect and is a complete dump.
The cleaners are terrible. OK, they have awful guests to deal with so have probably given up, but they could at least have changed our towels without having to be asked. The cooker was ingrained with the previous occupants bacon fat, and the toilet was OK but not very clean. I found hairs and dirt in the wardrobe.
The rooms are basic and small and the fan turns the wrong way - so it does not cut through the air and is totally useless. Hire a fan from reception if you can.
I would never, ever go back to this hotel again.
Travel operator: Thomson Skytours
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