On the second evening, they were walking out of the hotel with 4 friends when my son’s friend was approached by a security guard who accused him of sitting on the edge of the hotel room balcony and promptly grabbed his arm and cut off his all-inclusive wrist band. The boys protested saying he had obviously completely got the wrong person, but he refused to return the wrist band.
The hotel refused to look into the matter, saying that they had to trust the word of a 3rd party security guy over an all inclusive paying guest. My son’s friend was banned from the hotel, leaving a 19 year old boy, first time away on his own, with very little money, to fend for himself in Magaluf for 5 days.
The hotel refused to investigate the matter and would not supply CCTV footage.
The hotel didn’t even know which security guard was involved [the security company is a supplier company to the hotel]
The hotel wouldn't give my son the name of the security company or tell him what time they started their shift each night, to enable him to try to identify the security guard who randomly grabbed his friends arm and cut off his hotel wrist band
The hotel refused to help, assist or perform any due diligence in any way, even pretending not to understand what he was saying and waved him away
The hotel manager and head of customer service both refused to speak to me
Worst of all, when my son told them he would go to the police, he was told that if he involved the police, the hotel would make sure that the boys were arrested.
The attitude of the hotel was frankly astonishing. To say that what has happened to my son and his friend is 'unfair', is the understatement of the century. There has to be a level of responsibility, duty of care, lines of inquiry and common sense involved here, and the hotel has scored zero on all accounts.
To top it all, when my son [who was not banned and able to come and go as he pleased] returned to his room 2 days later, the hotel had booked out his room to other guests!! My son and his friend had found other accommodation [costing us an extra £450], so naturally they stuck together, although my son didn’t check out of Hotel Club B. He let himself into his room to discover that his room had been given to someone else! What a scam!!! I do wonder if one of the boys had offered money to the security guard, whether he would have returned his wrist banned.
I can’t recommend enough that you don’t stay there.
Despicable. Corrupt. Irresponsible. Appalling treatment of guests
Travel operator: Love Holidays
Hotel tip: Don't stay there under any circumstance
The only problem is the location. It's not safe to walk back to the hotel at night. The lack of police presence and lack of hotel security on the roads outside the hotel means it is a paradise for prostitutes trying to rob you. Three of the lads were either robbed or assaulted by them running up behind you and hitting you on the back of your head with a bottle full of water trying to knock you down enabling them to rob you. We won't be back at the BH Mallorca for that single reason. It is not safe to walk back to that hotel. The Samos is another great hotel but you also get the prostitutes hassling you there.
The police need to get it all in order and make is a safe place to go.
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