Travel operator: Sunsave
Hotel tip: Floors on level 6 or above are the better views but all rooms are sea view anyway
The hotel staff were all pleasant and very helpful, the bar staff were the problem, I accept that it is a demanding job, but just a smile now and again would have helped, they were polite to the adults, but very impatient with the kids. The rooms were very clean, and the general areas were well kept. The entertainment was passable, the children were kept well entertained with the kids club.
The only reason I would not visit this hotel again is because of its position up a steep hill, and I have mobility difficulties, but there are plenty of taxis around
All this duly took place and on our return we were allocated room 771 which was a large apartment on the top floor. This was far from the cleanest room we have stayed in at the Hawaii and there was a strong smell of damp from the cupboards. Having been messed about in the first place, we decided to just get on with it after all we were being given A/I for our pains.
In hindsight, we wish we had stayed put at the Nova which was far cleaner and the staff were far more pleasant.
The restaurant is now situated by the bar area and is clearly not big enough to cater for the amount of people staying there. The food was of poor quality and the staff in the restaurant were run ragged cleaning the tables but to give them credit, they were always polite, pleasant and well mannered.
The all-inclusive bar was a bit of a joke because you get one card and you only get one drink per person identified on the card and a lot of the time there was only one barman serving which led to a very long queue every time.
I appreciate that the weather was awful for a few days and the staff had problems stemming the flow of water into the reception area but that's not the fault of the guests who are after all on holiday.
In our opinion, these apartments are not ideally suited for A/I and in general they now look as if they need a serious refurbishment. We have had some really good holidays at the Hawaii and it was sad to see the decline and we don`t think we will be going back there in a hurry. We enjoy Palma Nova and will return and would certainly stay at the Nova again.
The food is very repetitive and the kids wouldn't eat in the restaurant as they got sick of the same things.
The rooms are basic but not very clean. Our bed was changed twice in 2 weeks. The entertainment was ok but not up to much, the kids were pretty bored in the evenings and entertained themselves in the pool during the day. The location is ideal as you’re within walking distance to the town and the views are lovely.
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