The location was fine once we got to the resort but the wait for the coach to start off was sixty minutes and two hours fifty minutes transfer time, this was annoying as we were told it was sixty minutes prior to traveling. There was no entertainment so we tended to go out.
Travel operator: sunsave
The hotel was clean and the location was good but they are the only good things I have to say.
The hotel has no atmosphere what so ever. The food is cold and mush. They reuse all foods from breakfast for both lunch and dinner (and then again the next days breakfast).
The beds were very old and worn- The rooms need a good refurbishment.
The staff are extremely rude and all drinks are served in a plastic cup that they basically throw to you across the bar.
The pool is ok but the loungers again need to replace. They are very old and shabby (most of them broke).
The hotel has one lift that holds 4 people maximum. If the lift is working, even then you should expect a wait.
I have never written a report before but as I was so disappointed with this hotel I felt the need.
It is not cheap and cheerful it is simply dull. My boyfriend and I were delighted to board the flight home after only four nights. Those who were staying a week or even two weeks must have been miserable.
The resort has not got a great deal going on either so don’t think you can just walk out of an evening as you will struggle.
Book somewhere else!
The location for us was great, we had a stunning view of the lighthouse and sea, however the location of Porto Colom was quite poor, nothing there, but this was OK as the poolside was nice and plenty of food and drink.
The staff were excellent. It said day and evening entertainment in the write up, but there was none, none at all, this didn't really matter as we met some really nice people.
Would I go again? Yes but not just yet, as there was nothing there outside the hotel really, other than the cove, beach and harbour.
As a party of 5, we found the apartment geared up for 4.
Didn't use the hotel entertainment, in the evening the children played tennis, walked to the beautiful cala marcel beach. If its a kids club you want, pay superfamily holiday prices, we had a great family holiday and enjoyed our time as a family.
The staff worked hard and were always helpful.
Travel operator: sun4 u
Travel operator: Not sure teletext
Travel operator: 2CanTravel
The staff are nice and the two girls on the entertainment team spot on as for going back a second time thats a no no.
After reading past reviews about the food I don't know what some people eat back at home if thats their idea of good food.
Travel operator: two can travel
The staff at the pool bar were very nice but sometimes didnt understand you, but always friendly. The food served from the pool bar was good if that was all you wanted is a snack. The pool bar, pool, was dominated by adults (very rough), but had a small railed off area for the children which my daughter enjoyed very much as it was warmer than the pool located by the apartments. The pool by the apartment block was the place to be if you pefer to relax in peace and enjoy a lovely view of the sea, and no rowdy people around this one bomming into the pool. Only bad thing about this pool was that you had to walk over the road to the pool bar to get drinks & food.
The food in the restuarant for breakfast and evening meal was very repetitive with pork almost every night, but we always managed to make a meal from what was on offer. I ate salad most nights, and there was always plenty of fruit.
The entertainment was horrendous, just two girls entertaining the children and adults both day and night. The first night we were there, my daughter enjoyed the kids entertainment between 8:00 and 9:00, but as the week went on, she got bored of the same three songs every night, and as for the adult entertainment, bingo singer, bingo singer every night, the first night was the best, where they had a parrot show which we enjoyed, you could have your photo taken with them for 10 eur (thought that was rather dear). The rest of the week we either went for a walk or back to our room once kids entertainment finished.
There were quite a few english staff working thoughout the hotel who were all lovely especially Ann on reception, all the staff were all very helpful and polite.
Overall My thoughts of the hotel and staff are very good for the price of the holiday you couldn't go wrong, I enjoyed the holiday for one week but would of drove me mad for two. I enjoyed the the holiday and would go there again if i want a cheap holiday again.
Travel operator: Medinland Travel
We had an early morning departure time, and was disappointed to be told we couldn't even get a hot drink before we left because the restaurant didn't open 'til 8!
The pool was too small - always had inflateables in and noisy. The food at the pool bar was awful. The restaurant food was ok, I did eat a lot of salad, the puddings were basic!
The entertainment was terrible, same old same old (bingo!) The only good thing was they had a reasonable gin and the drinks were strong - bar staff were very good.
Travel operator: Holiday Supermarket
Reception was English lady and although very friendly she did not give us great directions to get to our apartment which was across a road from hotel.when we asked if there was any food available we was told no but found a lovely bar 1 minute away where we ate.
as we arrived at our apartment my friend slipped up on a very large puddle of water that had come out of the broken fridge.she hurt her arm badly which she was offered cream for at reception.Our apartment was clean but basic.
The food in the resturant was ok. Things were reused a lot if you had pork roast one night you had pork in some shape or form for the next four nights.puddings seemed to be all the same.some nights we found it difficult to find something decentbut we always had salad.
The best thing about this hotel are the two brothers who run the entertainment josh and matt.They are great fun kids love em.
The staff in this hotel were not rude they just never spoke to you. Although the english ones did.there is not many staff one at each bar but there is only one bar open at anytime. So thats not a lot of staff.
All in all we paid for a cheap break away and that is what we got.It was not fantastic but it was a week by the pool which we needed.
It was clean although I only saw waitress clearing tables two nights out of seven.
We would not return to this hotel but would not put anyone off going.If this was my proper summer holiday I would of been dissapointed but as it was just a cheap break it was ok.
Although I am glad we did not book for two weeks as a week was long enough.
Travel operator: two can travel
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