24 Reviews
Traveller Rating
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Excellent12
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Very Good8
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Good1
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Average1
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
16 years 9 months ago
This is a fantastic hotel in a great location and the cleanliness is 2nd to none,I never used the entertainment so cannot comment on it.
The pool was outstanding and staff could not do enough for you.
In short SUPERB.
The pool was outstanding and staff could not do enough for you.
In short SUPERB.
Travel operator: Direct Holidays
Recommended
16 years 11 months ago
This was our third year of staying in these apartments and we will book a fourth! We can't be the only ones who feel the same way because we meet the same families their each year some of which have been going for years and years.
The apartments are quite small but everything else makes up for the size! The staff are very friendly and welcoming - nothing is too much trouble. If you have any problems they are sorted out straight away.
For young children the early evening entertainment is brilliant. The adult entertainment is a little cheesy but fun if you want to enter into the spirit of things.
There is a lovely pool divided into four sections. The three smaller sections allow for children of different sizes.
The hotel food is ok for a lunchtime burgers, toasties, omlettes etc but you will probbaly want to eat out for an evening meal.
There is a great supermarket opposite the hotel that stocks a good selection of foods and English newspapers.
The apartments are quite small but everything else makes up for the size! The staff are very friendly and welcoming - nothing is too much trouble. If you have any problems they are sorted out straight away.
For young children the early evening entertainment is brilliant. The adult entertainment is a little cheesy but fun if you want to enter into the spirit of things.
There is a lovely pool divided into four sections. The three smaller sections allow for children of different sizes.
The hotel food is ok for a lunchtime burgers, toasties, omlettes etc but you will probbaly want to eat out for an evening meal.
There is a great supermarket opposite the hotel that stocks a good selection of foods and English newspapers.
Travel operator: First Choice
Recommended
17 years 8 months ago
Third time to visit the Grand Santa Ponsa.
Great location shops bars and beach within very short walking distance.
Different entertainment each night if you dont like it theres always the town where theres always something to suit your taste.
Rooms are kept spotless by the staff.
The pool area is great ther are plenty of beds which are free of charge not like other apartments.the life guards are very strict and always patrol the pool.
Only two complaints the bar staff could leave you standing at the counter for along time and our friends 9 year son slipped on the out side tiles after it had been raining and received a terrible bang to the head. The night porter was not much help in calling a doctor after a bit of aruging with him he did call one . The tiles should have been mopped up that night!
The hotel management refunded the cost of the doctor and promptly acted so it didnt happen again.
Other than that brillant place. Going back for a 4th time.
Great location shops bars and beach within very short walking distance.
Different entertainment each night if you dont like it theres always the town where theres always something to suit your taste.
Rooms are kept spotless by the staff.
The pool area is great ther are plenty of beds which are free of charge not like other apartments.the life guards are very strict and always patrol the pool.
Only two complaints the bar staff could leave you standing at the counter for along time and our friends 9 year son slipped on the out side tiles after it had been raining and received a terrible bang to the head. The night porter was not much help in calling a doctor after a bit of aruging with him he did call one . The tiles should have been mopped up that night!
The hotel management refunded the cost of the doctor and promptly acted so it didnt happen again.
Other than that brillant place. Going back for a 4th time.
Travel operator: stine travel
Recommended
18 years 10 months ago
The Grand Santa Ponsa Appartments are in a very good location in as much as they are 5 mins walk from a large supermarket and far enough away (about 5 mins walk)from the slightly noisier beach front.
The Apartments are kept very clean and the cleaners work throughout the day. Clean towels are provided almost every day. Don't bother requesting a pool view as ALL the rooms are pool view as the apartments are in a 3 sided arrangement all facing inwards over the pool. Some of the rooms were RIGHT over the entertainment area and will keep you awake until around midnight when the entertainment stops, though as all the rooms overlook the pool area there is some unavoidable noise but the rooms furthest away will obviously be slightly quieter.
We didn't think much of the "kids club" as all it is is watching video's or drawing (though all is supervised). The kids entertainer was sooooooo boring. She was Spanish who spoke good English (with a Scottish accent !!!). She was fine the first night but the second night she played the SAME games and played the SAME 5 records. The following night... she played the SAME again and the next night and the next night !!! VERY repetitive.
The evening entertainment was ok some nights and TERRIBLE other nights. We had a Rod Stewart act, a Flamenco dancing act, 2 comedians, a mime act, and a quiz night... which was embarrassing really as they advertise it well, but was organised badly as the woman who ran it didn't start on time, didn't explain anything and all it was was 30 questions and you put the answers on a plain piece of paper (which some people didn't put their names on... though this was one of the things she didn't remind people to do !!)
The reception staff are excellent and very helpful, though they charge E1.50 to change
The Apartments are kept very clean and the cleaners work throughout the day. Clean towels are provided almost every day. Don't bother requesting a pool view as ALL the rooms are pool view as the apartments are in a 3 sided arrangement all facing inwards over the pool. Some of the rooms were RIGHT over the entertainment area and will keep you awake until around midnight when the entertainment stops, though as all the rooms overlook the pool area there is some unavoidable noise but the rooms furthest away will obviously be slightly quieter.
We didn't think much of the "kids club" as all it is is watching video's or drawing (though all is supervised). The kids entertainer was sooooooo boring. She was Spanish who spoke good English (with a Scottish accent !!!). She was fine the first night but the second night she played the SAME games and played the SAME 5 records. The following night... she played the SAME again and the next night and the next night !!! VERY repetitive.
The evening entertainment was ok some nights and TERRIBLE other nights. We had a Rod Stewart act, a Flamenco dancing act, 2 comedians, a mime act, and a quiz night... which was embarrassing really as they advertise it well, but was organised badly as the woman who ran it didn't start on time, didn't explain anything and all it was was 30 questions and you put the answers on a plain piece of paper (which some people didn't put their names on... though this was one of the things she didn't remind people to do !!)
The reception staff are excellent and very helpful, though they charge E1.50 to change
Travel operator: Panorama
Recommended
18 years 10 months ago
Hi, My first impressions of the apartments were that they were very clean and modern. The reception staff were very helpful and friendly and the maids did there job very well.
The food on the other hand was not very appealing especially the hamburgers which looked half cooked.
However my sisters and I cant complain as the bar staff and lifegaurds were stunning and they were nice to speak to although they may have not understood everything we said. hehe
We werent very impressed with the entertainment. The main entertainer women had a very annoying voice and always spoke through songs which really bugged us. Also we feel there was hardly anything for the over 15s to do it seemed to be focused on entertaining little kids which left us teens bored.
The pool was great I cant fault that but the computer was a total joke, you would put loads of money in it and it would use it all up by taking about 20 minutes to load a single page.
Apart from all this we did all have an enjoyable time but we would only consider going back if the entertainment improved.
The food on the other hand was not very appealing especially the hamburgers which looked half cooked.
However my sisters and I cant complain as the bar staff and lifegaurds were stunning and they were nice to speak to although they may have not understood everything we said. hehe
We werent very impressed with the entertainment. The main entertainer women had a very annoying voice and always spoke through songs which really bugged us. Also we feel there was hardly anything for the over 15s to do it seemed to be focused on entertaining little kids which left us teens bored.
The pool was great I cant fault that but the computer was a total joke, you would put loads of money in it and it would use it all up by taking about 20 minutes to load a single page.
Apart from all this we did all have an enjoyable time but we would only consider going back if the entertainment improved.
Travel operator: First Choice
Recommended
19 years 7 months ago
We have just returned on Saturday from a fantastic holiday at these apartments. I can say I have never stayed in a Self Catering Apartments that are so clean, friendly and professional, it is more like a hotel than apartments.
The entertainment was very good and the childrens entertainer was excellent. My mom & dad who came with us went there 2 years ago and I can now see why they wanted us all to go as a family and will certainly be reutrning again next year.
Keep it up team Fantastic!!!.
The entertainment was very good and the childrens entertainer was excellent. My mom & dad who came with us went there 2 years ago and I can now see why they wanted us all to go as a family and will certainly be reutrning again next year.
Keep it up team Fantastic!!!.
Travel operator: First Choice
Recommended
19 years 8 months ago
this apartment was the cleanest accomodation i have ever stayed in on a s/c basis, the maids were round 5 days out of the 7 that we were there and they were really friendly as was all the staff.
the accomodation was quite near the irish centre and entertainment but not near enough for you to be disturbed by the noise.
it was a bit of a walk away from the spanish centre but it was only a couple of euros in a taxi
the accomodation was quite near the irish centre and entertainment but not near enough for you to be disturbed by the noise.
it was a bit of a walk away from the spanish centre but it was only a couple of euros in a taxi
Travel operator: my travel
Recommended
19 years 8 months ago
We stayed in the Gran Santa Ponsa Apartments in Aug' 04 and had an absolutly fantastic holiday the place was very clean and the staff were very freindly the food that was available at the bar was decent enough. Some of the entertainment was excellent and some of it was just ok not suitable for the kids. the pool was absolutly brilliant the kids didn't want to do anything else except swim all day its just barley outside the main center and is in the perfect location. when we looked around at other apartments we by far got the best one on the island I would recommend the Gran to everyone and cant wait to get back next year
Travel operator: Steintravel
Recommended
20 years 9 months ago
The hotel was very clean and there was food available to buy at the bar. There is a short walk to the beach and the bars and the pool is lovely. The hotel staff are very polite and pleasant. The only bad thing about the entertainment is that sometimes it is more suited to adults and young couples.
Travel operator: Panorama
Recommended
20 years 10 months ago
We visited the Gran Santa Ponsa in June '03. We had an excellent time, the only bad point was the food that was available to eat in the bar area. It was poor to say the least. The entertainment is excellent and the staff are friendly. We have booked again for this year and we are counting the days until we go!!!
Travel operator: Falcon
Recommended
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