Reception staff were helpful at beginning but I think they got bored of us asking lots of things.
Got to room and had a great view of quiet pool and was lovely at night to soak up sunset before heading out for food. Our rooms were clean and tidy.
We went All Inclusive so plenty of choice for adults and children. There are two rooms to eat in including a pool bar during day.
I found the grounds nice and neat and the entertainment was good. We ventured off at night to Cactus Jacks which had a brilliant atmosphere and very friendly bar staff.
Entertainment is not the best in the evening though in the day is quite excellent, football, adult and child’s water polo, aerobics etc. The fights for sunbeds is also a joke with people queuing very early in the morning to get one. Getting a drink if you are self-catering is difficult as you have to buy a card. After a while I just couldn't be bothered.
The rest is good. The rooms were cleaned 5 times a week to a high standard. When we got there the kettle didn't work, within 5 minutes a brand new one arrived. The washing line broke one evening (just needed a rawl plug and a hammer really to pop it back in the wall) around 9pm.By the time we were back from our meal it had been fixed.
If you don't like the music from the main pool there is a quiet pool you can go to, again a good clean pool. The kids club is good, providing you can get in, it is very popular and maybe needs more staff. Check in was slow, as they take everyone on all inclusive photo. The receptionists were we well-presented and very polite.
The rooms were spacious and clean with towel and linen changes regularly.
The pools were ok but by the end of the day they were looking a bit grubby. But if you wanted a sun bed by the pool with some shade you had to be up early as most beds were covered in towels by 7am!
All in all a good hotel - would consider booking here again.
If we wanted to spend a day around the pool, the only cold drinks available to us were individual bottles of water or soft drinks which could be purchased from a vending machine (this proved very expensive}.
Because we had not booked our holiday on an 'All inclusive' basis, we were not allowed to purchase soft drinks or alcohol from the pool bar. Our only options were to either bring our own drinks, (which turned warm within minutes in the heat) or to purchase temporary 'All inclusive' passes from reception. This proved to be uneconomical because food was only served for a few hours per day from the pool bar and was very basic.
There was also a lack of shade around the pool.
Meals at Breakfast and dinner were served in the on-site restaurant which was ok, but also very basic. Fortunately for us the apartments were located approx. 200 - 300 yds. From the beach, where we had the choice of alternate restaurants and bars in the evenings.
The staff were not particularly over friendly, but were ok.
Room cleanliness was not too hot. Ours was a 2 week holiday and there were not cleaners for 2 days each week. Bearing in mind there were 6 of us sharing an apartment (3 adults, 3 children) we could have done with having our towels changed every day.
The lack of Air con around the complex was uncomfortable as the temperatures reached over 40C. This was a particular problem in the Club House and people were pulling chairs outside to get fresh air. There was no outdoor bar. Entertainment in the evenings was limited.
Cockroaches were in abundance.
Overall, I would rate the facilities as 2 stars rather than the stated 3 star.
I have no complaints generally about the Los Zocos hotel the rooms, food and drink were amazing with a fabulous variety of good quality food and drink. I write this review as a warning to anybody who is thinking of going to Costa Teguise for a holiday -please be very very careful!
We were returning back to Los Zocos after a night out at Cactus Jacks at approx 11.30pm and had almost reached the hotel, I was on the outside, my nine year old girl inside the middle and my husband on the inside a man came from behind and snatched my handbag which contained my credit card, all my money and most importantly my camera which contained all my pictures/memories. I struggled with him and he dragged me down into the road and got the bag, which left me full of cuts and bruises, my daughter was screaming, and my husband tried to grab the man and chased him but he was too fast. A young entertainer and her friend from the hotel came out and helped us back. The Police were called but they were no help. They wanted us to go Police Station next day to make a report for which we needed an interpreter which would cost money and then go to doctors for a report. How could we do this when all our money and credit card had been taken. We decided not to bother and try to forget it.
We got through the week as fortunately we were all inclusive but we couldn't leave the hotel or go anywhere. Nobody in the hotel management came to see us to check if we were OK and how we were coping which would have been nice. We will not be returning to Costa Teguise or Lanzarote for that matter ever again. Please be warned.
The hotel was spotless each room cleaned daily bed linen and towels changed daily. The food was great with plenty of choice. The location was literally a 5 minutes walk to the beach. Friendly staff too. The entertainment could have been better as it was mostly for the children till about 10.30pm.
We would defiantly go there again.
Travel operator: first choice
Travel operator: Thompson
The hotel was spotless, staff seemed to work all day long cleaning & tidying and yes there were cats occaisionally in reception but certainly no smell and they didnt bother you.
The hotel is in a great location. Its about 5 mins walk from the beach, there is a supermarket and various shops alongside and over the road if you are going to stay on a self catering basis. We booked an all inclusive holiday and on the whole we found the food to be great. There was plenty of choice for most people although Im a veggie and did find myself with just salad to eat on a few occaisions. Its worth booking to eat at the `El Boulevard` resturant during your stay as atmosphere and food in there is lovely. You do have to book at 10am on the morning that you wish to eat in there though.
Sunbeds are chained up until 10am so there is no reserving in the middle of the night although queues do form from about 9.30am.
I would say that the only this letting down the hotel is the nightime entertainment because there basically isnt any. There is a mini disco and bingo , followed usually by parrot or dancing show but theses are very much the same nightly and so our family ended up going out on most nights.
We didnt book any trips with the first choice reps as they were costly but instead booked for the sunday market and texas rancho show night with a company outside of the hotel for much cheaper and both are worth visiting.
All in all I would visit this hotel and resort again and would recomend .
Travel operator: first choice
Travel operator: thompsons
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