The Neptune is in need of a total refurbishment, but they keep the hotel to a good clean standard considering the general standard.
I have to say I was presently suprised with the food which was in ample supply and they had a very good selection and standard.
It is ideally situated on the beach and has a better location than all the other hotels in the area.
The staff will make this Hotel for you. They really can't do enough and there is also a great number of staff to cater or your every need.
I believe the refurbishment starts in 2009, I would visit again to see the hotel in its full glory following the refurbishment.
Travel operator: Mercury Direct
The customer service was second to none
Travel operator: First Choice
Travel operator: Cosmos
Food has gone down in standard, basic and bland not much choice need more variety.
High standard of cleanliness, staff cannot do enough for you.
Entertainment very basic, overall very quiet.
Sammy the beach boy will look after you for any trips, very trustworthy.
Would not return to this hotel unless food standards went up.
Location excellent, just getting back on its feet due to the damage caused by the tsunami on the beach.
Travel operator: first choice
I could not say a bad thing about the Neptune.If you arrive with an open mind and don't expect the Hilton. you will not be dissapointed.
All the hotel staff were extremely polite, courteous and helpful.
Everywhere was spotless, the food was brilliant and the rooms were great.
Entertainment was a bit sparse but we made our own enterainment. We met some smashing people and had a marvelous holiday. They know who they are, and thanks to you all for making it, certainly, one of the best holidays we've ever had.
As far as excursions go, ask for "Syd" one of lads on the beach. He will organise everything for you, slightly less expensive than the tour operators, but will pack much more in. We had a great overnight trip to Kandy. A lot of driving but well worth it.
Beer and local spirits was fine(we should know, we drunk enough of the stuff.)
God bless to all the lovely people at the Neptune,and the friends we met, who knows we may meet again some day.
Finally Sri Lanka is an absolutly beautiful country with people to match, see you all again soon.
Travel operator: kuoni
Our room was lovely - although we were hoping for a fridge or something cool to keep drinks in. To get a cold drink you either had to go to water cooler at end of corridor or wait for a bar to open. You are meant to have a kettle in your room but we didn't realise until our 10th day, but were soon provided with one. You find that if you tip all the boys that clean the room you will get a much higher standard of service. As 2 women alone we found it a bit intimidating having people coming in and out of our room trying to get money from us. You have to be firm and just say no. They also know when you're leaving and will come and see you a couple of days before in the hope that you'll give some more money to them.
The pool area was lovely and clean, but there is no-one supervising. There are people who are meant to but never there. This is bad especially when there were children in the pool. The outside areas were lovely and clean, although repair work was being completed from tsunami damage.
The location is right on the beach but it is an effort to get there. You have to get through all the people who want to sell you stuff first. Beware of the strong undercurrents in the sea.
I wasn't impressed with the food. There was a very limited choice and sometimes the food wasn't even cooked or hot. The chef will cook you something if you ask.
There isn't really any entertainment at the hotel, there's a disco but it's in a shack. The best entertainment was the daily games of Boccia led by the star animator Chami. He gave us the best night when we all sat by the beach bar singing.
Travel operator: Thompson
After a long flight and a difficult journey from the airport to the resort we really didn
Travel operator: Thompson
The food was excellent and very varied. The staff were very helpful and friendly. YOU JUST STEPPED OUT ONTO A DESSERTED BEACH, WHICH WAS SWEPT CLEAN EVERY MORNING. The sea was very warm and the waves were massive but great fun.
The hotel was very quiet at night with occasional entertainment.
A beautiful contry with lots to see.
Travel operator: thomas cook
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