Keep your complaint simple and to the point so that it's easy to see exactly what your issues are.
What was the name of the hotel?
Please let us know how you get on.
well how patronising especially as they have been informed lots of times that we booked online and the site was replaced with the right information while we were in Tenerife, IM SOOOO MAD
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What is the name of the hotel? I would be inclined to change your thread title to include the name. That way you may find others who were in a similar position will find it.
So - if the original poster provides the hotel name thereâ€™s a chance that an HT member actually has a screen shot of whatever the brochure looked like before it got changed! That would be great evidence for any claim.
the hotel was
LUABAY TENERIFE PUERTO DE LA CRUZ TENERIFE its a thomson hotel
It would be fab if someone had a screen shot of the online description before it was changed . i know it had been wrong from at least April 2012 as some people i talked to while we were away had booked up then .
thanks i could do with some luck
anyone else been to this hotel and had same problem ?
I hate this sort of thing, it is such a shame Thomson did this to you. I can't offer any legal advise but this may help you with your action.
I had a look on the Trip Advisor site ( perhaps I should not put there name on here but it may help you) there are 147 picture of this hotel on there site as well as some reports not very good at that.
Have a look it may well help you.
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