Stayed March 2017, travelled with friends
Food was OK. Only beer, wine and Sangria on the all-inclusive option. Have to pay for spirits (even local). There were queues at bar of an evening to get a drink.
Not enough sunbeds considering amount of people there even though there was extensive grounds and room for many more. The entertainment was OK.
Location OK in-between the old town and the Strip. around 10-15 minutes to the strip and 20-25 minutes to the old town.
The beds were like sleeping on boards and the pillows too thin.
The pool area was fine, and the Thomas Cook staff were very friendly and great entertainers. The pool side bar provided decent food, not great. The pool was NEVER cleaned or filtered, grit all around the pool and under your feet.
The breakfast in the restaurant was a joke. Lunch time was diabolical, and the evening meal was no better and was 25ft underground and VERY hot.
Would not recommend this hotel to ANYBODY!!
Our apartment had one bedroom and was a fantastic size. It over looked the pool which we were really please with. Did notice that the corridors etc could have been doing with a deep clean and they did seem a bit on the grubby side for a 4* hotel. Maids were lovely and always acknowledged you even thought their English was poor and went out their way to help whenever they could.
The food was lovely the first week. There was a carvery on most of the week and always something on the menu we could eat. The second week was a different story. We are not fussy eaters and would try anything, but one night the kiddies corner consisted of broad beans in water or pizza and the adults menu was fish pie or chicken ribs in gravy which was floating in fat (never seen so much take-aways coming into a hotel as that night). Thank goodness for the local chinese. The restuarant was very hot - they only had one night in the fortnight when they used the air con.
On arrival you will be issued with your all inclusive band (we were blue which ment there was 2 adults in the party). There was always ques at the bars, especially in the evening when you could wait 15-20 mins and they will only give you 2 drinks, even though you have kids - want more - rejoin the que we would get told. The all inclusive bar closes at 11pm, and even if you have been in the que for 15 mins and 11pm comes you will be charged - so beware. The bar is also very hot and the air con was not used in there either.
Entertainment was diabolical. In the 2 weeks we were there we had the same 3 acts on repeat (singer on a keyboard) and by the end of the first week could tell which song was coming next. We used to sit in the reception area to be able to hear ourself speak.
There was also problems within the hotel of alcohol being given to kids - so was not relaxed like you should be on holiday, always looking out for my 15yr old.
If you still fancy going to this hotel - then remember take your alarm clock and set your alarm for 5.30am to get a sun lounger or you will not get one. Although my advice would be to hire a caravan in the UK and save thousands of pounds.
Will I return to this hotel - Defenately not. Will be contacting Direct Holidays with a letter of complaint, as this is not a 4* hotel - I would not even rate it a 3*. We met a family who had been at this hotel twice previously and said themselves they would not be returning as over the last 2 years has drastically went downhill,
Albufeira itself is lovely and clean with a beautiful beach - especially in the Old Town.I would perhaps return to Albufeira but definately not to this run down hotel.
Travel operator: Direct Holidays
Travel operator: booked through hotel4u.com
The Location of this hotel is very good being just slightly nearer to the Strip than the Old Town. It is very close to a couple of large supermarkets, and the regular mini train service and taxis rank are a few mins walk away. We didn't eat at the hotel so cannot comment on the food, and only had a couple of nights in to watch the entertainment but it seemed ok. Staff that we had contact with all seemed very helpful. Would stay here again but probobly wouldn't be our 1st choice based purely on the comfort.
Travel operator: Thomas Cook
I was not impressed by the hotel food,
breakfast-was ok not much to choose from.
lunch-well i it was not nice at all in the lunch area so we oftenwent to the pool side bar for dinner.
dinner-not alot of to choose from, often was the same every night, wasn't very nice but you have the one off day where you would get something a bit different and sometimes u'd acually enjoy it.
the entertainment was ok, the best i saw was the michael jackson act, it was brillent and impressed everbody, it was packed! everynight the thomas cook entertaintment was down the basement in club glam, although you wouldn't no it was there as it was right at the bottom and only one lift goes to it! i was impressed by club glam as it was very modern and quite impressive but it was hot down there and to loud not very good if you want a good old chat! everynight once the entertainment had finished there was a disco which i found exelent for those teenagers with you! up stairs was entertainment run by another company which was ok. they sometimes played bingo and stuff, was nice though because they had a balcony which you could go have a smoke and a drink and chat.
pool-the pool was not very big to be fair, the pool side got very slippy to during the day. it you pt your towels out early on the sunbeds they would be drenched by the time you got down the pool as they watered the grass! sun bed resurving was aloud which was good if your willing to get up early. the pool side entertainment was good! you have the quiz , fun fitness in the pool ( was very popular!) crazy golf, football , and alot more. The pool side bar and snack bar was very good! bottled water was free, snack bar was the best food going at that hotel! the bridge was dangerous over the pool as kids were jumping constantly off of it all day long (unless the lifegard came along!)
Maids- wasn't very nice at all. very moody!
entertainers- exellent!! really good !
reps- was very helpfull nice people!
receptionists- frindly and helpfull.
shop staff- nice but sometimes they take there time!
pool snack bar staff- Grumpy!
up stairs bar staff- friendly!
club glam bar staff- very nice and smiley! :)
the shop was good! they had one shop devided into two. selling everything!
the hairdressers- didnt go in there but looked alright to me rather posh! they also did beuti treatment to.
offlicence- sold fags and booze.
photographer- she walked around the pool taking pictures then put them up in reseption which you could buy if you wanted!
trips- there was a place where you could book trips such as the water park, swimming with the dolphins, ect.
computers- good! and they had wi-fi.
hotel in genral very big! clean! i'd go back one day maybe.
Travel operator: thomas cook
Snack bar very dear 9 euros for hotdog and fries and the staff here very unfriendly compared to rest of hotel.
Daytime entertainment great with the usual quiz and team activities.
Night time entertainment we found after 3 nights of searching, was in Club Glam which is in the basement found this quite odd, the room has no air con so got very hot, never been to a hotel where entertainment was in side. All night time shows where our reps.
The reps work their socks off.
Hotel quite dear for drinks 3 euros for large beer but 5 euros for wkd.
Hotel is in very centre between old and new towns about 20 mins each way. Found walk to old town easier. We preferred old town at night as there where street entertainers and great atmosphere also found eateries in old town square quite dear so would head off to side street cafes which where really good.
Our 16 year old loved the new town with its disco bars etc. Farnel's steak house brilliant, take a left by Costa Rica restaurant, very good food.
We'd definately go back to the Algarve but dont think we'd go back to Albuferia.
Hotel is about 5 mins to Modela supermarket which is very reasonable, hotel supermarket charged 1.20 euros for 5 litres water and it was 60 cents in Modela. Hotel supermarket very dear but couldn't fault the staff for their helpfulness.
Reception staff great and very helpful, we asked for extra pillows and by the time we had got back to our room in the lift the pillows had arrived.
All in all hotel in good location between old and new town, reception areas lovely, but accomodation needs a bit of modernisation and a touch of paint.
Travel operator: Thomas Cook
Travel operator: thomas cook
Travel operator: thomas cook
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