The cleanliness of the hotel was OK. Our bath wasn't particularly clean but we only had showers so it didn't matter really. The rest of the hotel was OK.
The staff in the dining room were very friendly and helpful. The bar staff weren't bad, but they didn't seem to want to be there. They didn't really smile very much and everything seemed an effort. It was the last week of the season so maybe they'd had enough. No excuse though.
The entertainment was great; there was something to do every hour, including pistol shooting, archery and other games. We didn't join in with these but this was personal choice. We just prefer to sit by the pool and chat. There was a mini disco for the children in the evening and entertainment later on. There was also bingo every night for a charge.
I have said that we wouldn't visit this hotel again, but not because of the hotel itself. We weren't really keen on Can Picafort so it's for this reason we wouldn't visit again. If the hotel was somewhere else then I would definitely recommend it.
Overall we are going again, taking my daughter and grandkids in 2014.
Bar staff didn't seem as if they wanted to be there, serving customers is not what they do well. Long walk to the beach but hotel can't be moved.
Entertainment average for all inclusive. This was our second visit don't think we will be going back. You get what you pay for.
Travel operator: Jet2
Travel operator: alpha rooms
Travel operator: teletext
However he had a great time the Kids club was realy good our little girl loved joining in, and realy enjoyed the mini disco every evening.
You are restricted to two drinks per person at the bar but this did not cause to much bother at the time we traveled.
Our main problem's were the Lifts there is 4 for use by the guests and you can wait quite some time for a lift to arrive, but on a few occasions people were pushing in the get into the lift before you.
This was mainly the German Guests I Guess, However this happend one night as the lift arrived two Germans jumped in before the four of us could get in even though the lift could easly hold 6 people. They were on floor 14 we were on floor 7 so we decided to press buttons 8,9,10,11,12,13 while we were traveling to our floor, and as they were in so much of a hurry to get into the lift they were stood at the back and could not see the pannel so when we got out they will have had a nice little supprise..... Nice One.
The only other Problem was in the dinning room the staff had many of the tables closed off so it was sometimes difficult to get a table straight away more so for a group of 6.
But overall this was a good holiday good hotel good location and a great time had by all.
Travel operator: Thomas Cook
Travel operator: Bookme2
Food is not 5 star, but I didn't pay for 5 star. We all found something at each meal, truth is we found plenty and ate far too much! Good breakfast (with toasters that worked) lunch and evening meal as you would expect from a 3 star all inc. If you wont try anything new then it will be a bit repetative, but salads galore, chicken, lamb and pork and of course fish, you will find something to eat. The bread is lovely, as is the butter.
Entertainment staff are wonderful and work their socks off. The bar staff arn't the jolliest but saying that they work very hard, non stop and it must be trying sometimes. I would visit here again as it was ideal for my family.
Travel operator: Thomas Cook
My room was never cleaned in the seven days i stayed there but the towels were changed everyday even though it wasn't necessary. My bed was never changed. Public areas could have been better. I will say that the pools were very clean but the water temperature made it impossible for anyone to go in them. The area surrounding the pools is very nice with some grassed areas and trees. Outside plastic furniture was very dirty and my balcony table and chairs were black with dirt, i had to clean the chair myself before I could sit down.
Food was very poor and it was a case of chips with everthing, the meat was poor quality and only twice in the week it was edible. Breakfast was the same everyday only the cold meat changed now and again. I have stayed in 3 star hotels before and the food has been excellent so I wasn't worried before I went that this would be a problem. Snacks were served in the middle of the day but this was from a booth where the staff could not understand the basic orders so the likes of a toasted ham sandwich would alwys come with cheese in it. The portions were miniscule and only the pizza had a decent taste, there were lumps in the burger, ugh.
The hotel is situated in not too bad a place but anyone on their own may find it a bit daunting as the path up to it was poorly lit and quite secluded. Maybe it was the time of year when most places are closing down so there wasn't the people around as maybe in busier times.
The only staff you see with a mile on their faces are the reception staff. Bar staff are quite surly but they are overworked so that's maybe why. There was a greeting from the maid in the morning but her cleaning methods leave alot to be desired.
Entertainment, mm what entertainment? We had 2 days of torrential rain but there was nothing at all for the children to do. At one of the games through the day on one of the rainy days we asked if my grand daughter could take part but we were told in no uncertain terms that this was for adults only, a ball had to be thrown at a target and the nearset one won? A lot of the activities for the children cost money which can work out expensive if they want to do things every day.Nights were painful to listen to and we went into town for a few of the nights.
I wouldn't go to this hotel again and I wouldn't recommend it to anyone.
Travel operator: holidaynights
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