We went to this hotel on an allocation on arrival basis and were very pleasantly suprised. Hotel very clean, we found the staff very friendly, the room cleaning staff even friendlier and very good at their jobs.

The food was also very good. Good choice of hot and cold food for both breakfast and dinner, but must say I didn't like the sausages they served for breakfast, but hey you can't please all the people all the time!

My one little gripe is the plastic mattress protector. I have come across these in other hotels and always find them uncomfortable. I suppose the trick is to take them off at night and to put them back on before room service arrives!

Cannot comment on the entertainment as we went out everyday but the bar was always packed so it can't have been that bad!
Did have a couple of cocktails in the cocktail lounge - very nice!! The prices of drinks are not as expensive as you would imagine either, a bottle of house red with dinner was only 5:50 euros and it was very palatable. Much cheaper than the 8 or 9 pounds you would pay here for a house wine.

If you go on any excursions can we recommend the Secrets of Mallorca trip, in a people carrier with very friendly informative drivers (ours was Sophie)and a 3 course (very enjoyable)meal included.

All in all a really good holiday and we will certainly be looking to go to the Santa Lucia again.

Visited the Santa Lucia for 1 week with 2 friends and we had a very enjoyable time here. It rained on the first day but was pleasant sunshine the rest of the time.
We could not fault the rooms for cleanliness.. the maids do a great job. As the hotel had been re-furbished early 2004 everywhere seemed quite new, just a pity they hadn't varnished the doors in the bedrooms as you could see they were older with marks but this is a minor moan and did not really spoil what was otherwise a good holiday considering what we paid. We did not bother hiring the fridge as it was December but would have wanted it in the Summer time. I personally prefer a mini bar which is only charged for if you use it and you can always squeeze in your own drinks after the maid has done her rounds!!

One downside to the room for our friends who were on a different floor as they had checked in before us was, that as stated in previous reports every noise from the next room could be heard..in fact my friend thought that someone was actually in her room as she heard voices and noticed the bathroom light was on but, no panic, her husband had paid a visit to the loo and left the light on!! We,on the other hand, were not affected as we had an end room which seemed to have a locked cupboard between us and the next room so we never heard a sound at nights. Corridors are all carpeted with what looks like a very high quality carpet.

The beds were very comfortable and towels changed every day plus sheets changed once in the week we were there.Tea/coffee making facilities can be hired at reception plus safe which is in the wardrobe which we did hire as we always do. Better safe than sorry.
Take your own hair dryer even although there is one in the bathroom which is just like a hoover tube and takes ages to dry your hair..forget style.. just dry/wax/and go.

Food was plentiful but sometimes the restaurant was very busy..the toaster is a nightmare taking ages to brown and when other people plonk their bread in while you are using this, it can become very confusing as to which piece is yours...problem can be solved by taking a bite out of your bread first!!

The staff in the restaurant are very slow in removing empty plates but we removed them onto their sideboard servers to save them any bother.There were a lot of dropped dishes and breakages not by us I hasten to add but by the waitresses who seemed to dive about very quickly which gave the impression of being busy. I understand from another holidaymaker that their wages are docked for breakages.Anyway we ate there every night and did not feel the need to eat out elsewhere.The only thing I disliked was the coffee it was vile...the same as the stuff from the bars.

Entertainment was geared to the older customer with tea dances in the afternoon with the usual flamenco type/magic shows which we only viewed at the door. We enjoyed the singer I think he was called Don Monroe who passed a few hours in the cocktail bar.Apart from that we only went out at night a couple of times as there were few places open at this time.

The location right on the beach couldn't be better,some shops open across the road and more further up towards the centre. We found a great place for coffee near the zebra crossing going towards the centre I think it was called Maria & Michelles or something like that they also sold a cracking glass of white wine which I must day I'm partial to.

The lifts are a bit small and we managed to set the alarm off a couple of times...must be all that food we ate!!

If you are a returning customer you get a free gift of sweets/potpourie left on your bed as our friends got this and that is the only reason we can think of as we were asked when we checked in if this was our first visit.

So we are intending going back soon as we really did enjoy our visit and would recommend it wholeheartedly.

The best holiday I have ever had!

The hotel is as clean as it could possibly get, everything feels brand new. The breakfasts were absolutely gorgeous as were the evening meals with plenty on offer at the buffet style serving hatches.

The waitress service could be very slightly better though, tables weren't emptied as quickly as I would have liked but they were never left untidy for the next course but this is only a very minor quibble and certainly didn't spoil the meal times!

The 3 lifts to the upper floors are quite small, fitting about 5/6 people in them and could do with air con in them as it gets quite warm and claustrophobic inside them when they stop at every floor.

Apart from the 2 small quibbles above, the hotel is perfect!

The rooms are excellent, very clean and have fantastic views of the sea. They all have air con and patio doors with a table and chairs on the balcony. One evening, I actually had to switch the air con OFF and sit on the balcony at 4am to warm up it worked that well! I didn't realise there was a thermostat for it D'oh!

The entertainment was good as far as I could see but wasn't for me.. I prefer the bars outside.

All in all: its in a fantastic position, has brilliant food and the cleanliness is second to none!

The Santa Lucia is in probably the best position in Palma Nova. Very clean with excellent maid service and friendly staff. As stated in other reports the entertainment on some nights was terrible but at least they tried! Buffet style food was very good particularly the cold buffet and sweets. The only downside of the hotel was that our room had an ajoining door to the room next door. There was a lack of privacy as we could hear every sound the people in the next room were making but we got round this by putting the TV on. As the hotel has been recently refurbished I think they should have addressed this problem but otherwise the room was great.

Pleasantly surprised at the amount of British people in the resort. Had never been off the mainland until this holiday but would recommend September/October as the weather was great and there were no crowds.

Unusual for us to eat every meal at the hotel but with the food on offer could not resist the fare.

Beaches very clean, night life varied between shopping (wife) or bar hopping (me).

Will be going back again next year but to Magaluf as it is a bit cheaper but hopefully just as entertaining.

Would recommend Pirates, Sonamar and Secrets of Mallorca all worth a go. We may be in our fifties but we enjoy a good night out-no trouble anywhere to be seen.

Just watch out for the street scratch card people, can be an expensive few minutes of your time!

Last minute deal ended at this hotel. We were not disappointed in any way. The location is probably the best in Palma Nova. Every room has a sea view as far as we could see. The hotel is spotlessly clean and has recently been refurbished. The food was varied and would suit most tastes. The only down side was the pool was small and crowded, but most people use the beach as it is right outside. The area is peaceful at night with a few bars in close proximity for the less mobile. Magaluf is about 20 minutes away, and once familiar with area it is possible to walk there without meeting any hills. Entertainment as stated in other reports was poor in evenings ,but having said that there are other hotels in area offering similar acts if you are looking for something different.

Everything about this hotel was to a very high standard.

We didnt visit the entertainment so cant really rate that but everything else was superb!!!

The location was brilliant for different types of nightlife: Magaluf or Palma Nova,so we've booked up again for summer 2005!

Hotel suggested to us by LunnPoly. Food was good with plenty of choice ( thought the roast beef and yorkshire pud not upto standard)
Location and view more than excellant.
The pool area was very small with limited sun beds. Think 75% guests never used one unless they were prepared to Q from 7.30am. Most disappointing part of the holiday.
MOst hotel staff were friendly and helpfull-always a good greeting in the dinning hall. Rooms clean and serviced well. Air conditioning good. Hotel generally clean.
Entertainment very basic- redundent Benidorm club comics or ex Butlins 1970 red coats.

The Santa Lucia Hotel has what must be the best location in Palma Nova, which is right on the beach. Our room had a fantastic view,of the sea and beach . The staff at the hotel, were friendly, but could do better in the resturaunt area. A smiling face from a waitress at breakfast would be nice !!, but you rarely got !!!. We stayed at the Santa Lucia, for 7 days and enjoyed our stay very much. The resort is great for couples and familys, and if you like to party, there are lots of bars, just up the road in Magaluf. The food was good, but entertainment ive seen better. The swimming pool, and area is nice. There is a steam and sauna room at this hotel, which for some reason was only working a couple of times during our stay. The people staying at the santa lucia, tend to be more mature in there 50s and 60s, but there are familys as well !!. But you do tend to be out numbered by the pensioners. This was nice as it made for a more relaxed holiday for us, This hotel is not for the all night party animals !!!. If your looking for a quality hotel, with good food and the best location, which has to be described as Fantastic. Then the Santa Lucia is for you !. We would love to go back again, and will stay at the Santa Lucia, if staying at Palma Nova.

this was our second year at this hotel and once again we really enjoyed our stay. the hotel has the most brilliant position - right on the beach - and every room has a sea and beach view. food is fine although don't expect gourmet touches! there was a carvery most nights and always plenty of choice. in other reports i have read that the staff were unfriendly but we never found this at all. rooms are bright and comfortable and spotlessly clean. there do tend to be alot of older people in the hotel but this seems fine as they are all really friendly and like a chat. the only down side of this hotel is the entertainment which certainly could be alot better. we only stayed in to watch one act during our holiday. however other people who have been to other hotels including thomson gold, have said their entertyainment was no better. if you want a nice relaxing holiday in a great location yet near shops, bars and discos(if you want to walk into magfaluf - about 20 mins) this is the place to go. we are certainly going back next year.