Normally I dont agree with bad reviews, i think that people are just being fussy and expect too much from a 3* but this hotel is quite terrible really!
The hotel was quite clean (not the towels though) and during my stay there was ONE nice member of staff which is why I gave such low ratings. I do stress ONE nice member of staff as we were greated by a very unwelcoming lady. We ignored this at first though and went to our room, my mum is scared of hieghts though and we were on the fourth floor, we understand it can be difficult to be moved as it was busy. We went to the desk, my mum really stressed and quite frightened, the same woman was there and she began to deal with the situation, but ...
then after a short while moved on to other clients ignoring us. Read More
eventually we were told we could be moved to a room on the first floor on the tuesday (arriving on the sunday) which was understandable, but why the woman was so rude about it I don\'t understand. Also we saw that she was giving some other all inclusive clients a blue wrist band which we were only then informed about, they were given at a deposit which was in itself rediculous because we had already paid to go all inclusive. We were told to retrive the deposit that we would have to hand them in by 12pm on the last day (we wern\'t leaving until 6pm) and we would not be allowed to use the all inclusive facilities! This has never been the case in any all inclusive hotel I have been in before.
We paid the deposit as we had no other choice and went for dinner as it was 1pm. There was pork, fish, soup, some \'off\' looking salad, chips and pasta. the next meal there was a choice of pork, fish, soup, some \'off\' looking salad, chips and pasta (as you can guess this followed throughout the week) Some times deserts would change, well only the colour of the topping though. The bar was alright, although water had to be asked for you could not just get your own, I didnt want to go to the bar, the man was very rude and unpleasent he made out it was a big effort to get me some water!!!!!
After lunch on the first day we went to the room and got changed the bathroom was nice and clean although the towels had some, well, stains on them...... hmmmm. we went to sit by the pool and managed to get 2 sun loungers which was difficult and a broken parasole which blew over every time there was a slight breeze. around the pool the guttering was broken and dirty but the pool itself was ok.
Evening. Well there wasnt any minidisco even this night and so no hope of any further entertainment (even though it was advertised on the board). We went out. To the Brittania, it was nice in there expensive, but well we had nothing else really to do. Infact there was no adults enetertainment until thursday, and even for the kids the disco was over within about 10 mins cuz the cd seamed to break down and then the \'entertainers\' gave up. No enthusiasm at all.
In the evenings when we got in there was a nice man on reception he was very pleasent and this is the one member of staff who i could not say a bad word against. There was also one nice lady on reception but sadly she was not there all the time. (not her fault)
We made numerous complaints whilst there but they were ignored and we were told there was nothing that could be done the majority of the time.
On the final day we gave the wrist bands in, this wasn\'t so much of a problem in the end we didnt want to eat there anyway.
Whilst there we also put a \'deposit\' on a safe 18euros which we were clearly told we would revcieve back. We retrived 3 euros! and told that 15 euros was for rent. How much of a profit do they need, where does it go? not on the cleaning of towels, not on food, certainly not on the two nights there was of entertainment for adults, not on fixing the hotel (the light up sign used at night, had broken bulbs, the guttering on the swimming pool was terrible, the parasols and sunloungers were mostly broken, and there wasnt enought chairs outside in the evenings even if there was entertainment on)
There was also a perfectly good room for entertainment which was not used. The one night of bingo (which suprise suprise we had to pay for) there was no microphone used to call the numbers and other guests had to call the numbers in order for everyone to be able to hear. We had to pay for the pool table, and also for table tennis.
On the last day when we saw the manager for once, he denied our claims, told us there had been beef on the menu (lie) told us that we were told the 15 euros for the safe was for rent (lie) told us there had been entertainment on all week (lie) and when i pointed out that he hadnt been there all week he simply remained silent. we had to use the luggage room because obviously we had to leave buy 12. I asked the woman on reception (the same one as when we first arrived) whether or not we had to pay for this facility too and she replied \"well we could charge for it if we wanted to we are not obliged to proved it\" (which they are) but i thought this was rude, true there was some sarcasm in my enquiery but it was also genuine, they had charged us for everything else.
Also it states on the webiste there is a satelite tv in the rooms (lie) and a telephone (true but you cant use it or the pay phone down stairs) It also states there is a lounge a pool bar but the pool bar is the only one in use!
Tour Operator: travel company