THB Gran Playa Hotel

our rooms and would like to be moved into the hotel, there were no other rooms available. There were no pillows available so we had to sleep on rolled up blankets shoved inside pillow cases. At this point we were 6 girls in 2 apartments and we felt very unsafe, there is no reception area and anyone is able to walk into the apartment complex at any time.

Friday morning we woke up, everyone was upset as we had no sleep in the unbearable heat. The manager was due in at 10am so we went to talk to her after breakfast. The manager never arrived and there were still no rooms available.

I eventually spoke with Aftersales and she liaised with the hotel on our behalf, we were promised 2 rooms in the hotel Saturday morning. Saturday came and by this time we had spoken to other guests that were staying at the hotel and the rooms sounded just as bad! We decided to grin and bear it and stay put, at least our rooms were side-by-side!

Our bed sheets were not changed once while we were there, housekeeping just came and remade the beds with the same sheets, by Saturday evening we had no clean towels and were still sleeping on rolled up blankets. Reception informed us that the hotel had ‘run out of clean towels’ we had just arrived back from a day on the beach and needed to shower! 2 of my friends went to sort this out and had no joy at all....in fact my one friend was totally insulted by the staff and their friends on reception! We didn’t get our towels or pillows until nearly 6pm that day.

making a big fuss in reception, standing with our cases and refusing to move) and the second room was exactly what we had booked. It\'s a shame they didn\'t want us to have it.

The hotel was not particularly clean and our bedding was not changed during our 6 night stay. We did not get clean towels either, even though they took the dirty ones away.

All inclusive is a joke at this hotel. If we had stayed at the first apartment, then we would have had to walk up the road every time we wanted a drink. As it was there was only one person on the bar so it always meant a 20 minute wait for a drink. The food was awful. We are not fussy eaters and usually find something when we stay on AI, but we couldn\'t make out what most of it was and it was all greasy. Even the salad was unappetising. We lived on bread, cheese, chips and pasta all week.

The staff were not helpful and always looked miserable. Mind you, I would look like that if I worked there.

The entertainment was boring. My 12 year son actually asked to go to bed on a couple of nights. It was a kids disco followed by bingo every night. They did try to get the guests involved and the funniest night was when 4 men dressed as women, but if they hadn\'t been such good sports, it would have been another boring night. I got the impression that the hotel was trying to drive guests away so they didn\'t have to serve drinks etc.

The pool area was OK. It\'s not the best and safest I\'ve seen, but it wasn\'t too bad although there was a lack of sun loungers and too many chairs and tables.

sub standard, all inclusive should be snacks available all day( usually after 10 and 2 untill service finished. everything was deep fried in morning fish finfingers? and potatoe snacks, afternoon cake biscuits nothing else, totally sub standard. room service bedding changed once in 2 weeks yes once even though we complained. towel 3 times in 2 weeks once on last night. we asked to speak to managment not available at other hotel. asked that she saw us(contactad room 105) when kept enquiring had visited early and gone to other hotel? totally spoilt holiday and cost a lot of money (eating out could not stomache food at least

then after a short while moved on to other clients ignoring us.

eventually we were told we could be moved to a room on the first floor on the tuesday (arriving on the sunday) which was understandable, but why the woman was so rude about it I don\'t understand. Also we saw that she was giving some other all inclusive clients a blue wrist band which we were only then informed about, they were given at a deposit which was in itself rediculous because we had already paid to go all inclusive. We were told to retrive the deposit that we would have to hand them in by 12pm on the last day (we wern\'t leaving until 6pm) and we would not be allowed to use the all inclusive facilities! This has never been the case in any all inclusive hotel I have been in before.

We paid the deposit as we had no other choice and went for dinner as it was 1pm. There was pork, fish, soup, some \'off\' looking salad, chips and pasta. the next meal there was a choice of pork, fish, soup, some \'off\' looking salad, chips and pasta (as you can guess this followed throughout the week) Some times deserts would change, well only the colour of the topping though. The bar was alright, although water had to be asked for you could not just get your own, I didnt want to go to the bar, the man was very rude and unpleasent he made out it was a big effort to get me some water!!!!!

After lunch on the first day we went to the room and got changed the bathroom was nice and clean although the towels had some, well, stains on them...... hmmmm. we went to sit by the pool and managed to get 2 sun loungers which was difficult and a broken parasole which blew over every time there was a slight breeze. around the pool the guttering was broken and dirty but the pool itself was ok.

Evening. Well there wasnt any minidisco even this night and so no hope of any further entertainment (even though it was advertised on the board). We went out. To the Brittania, it was nice in there expensive, but well we had nothing else really to do. Infact there was no adults enetertainment until thursday, and even for the kids the disco was over within about 10 mins cuz the cd seamed to break down and then the \'entertainers\' gave up. No enthusiasm at all.

In the evenings when we got in there was a nice man on reception he was very pleasent and this is the one member of staff who i could not say a bad word against. There was also one nice lady on reception but sadly she was not there all the time. (not her fault)

We made numerous complaints whilst there but they were ignored and we were told there was nothing that could be done the majority of the time.

On the final day we gave the wrist bands in, this wasn\'t so much of a problem in the end we didnt want to eat there anyway.

Whilst there we also put a \'deposit\' on a safe 18euros which we were clearly told we would revcieve back. We retrived 3 euros! and told that 15 euros was for rent. How much of a profit do they need, where does it go? not on the cleaning of towels, not on food, certainly not on the two nights there was of entertainment for adults, not on fixing the hotel (the light up sign used at night, had broken bulbs, the guttering on the swimming pool was terrible, the parasols and sunloungers were mostly broken, and there wasnt enought chairs outside in the evenings even if there was entertainment on)

There was also a perfectly good room for entertainment which was not used. The one night of bingo (which suprise suprise we had to pay for) there was no microphone used to call the numbers and other guests had to call the numbers in order for everyone to be able to hear. We had to pay for the pool table, and also for table tennis.

On the last day when we saw the manager for once, he denied our claims, told us there had been beef on the menu (lie) told us that we were told the 15 euros for the safe was for rent (lie) told us there had been entertainment on all week (lie) and when i pointed out that he hadnt been there all week he simply remained silent. we had to use the luggage room because obviously we had to leave buy 12. I asked the woman on reception (the same one as when we first arrived) whether or not we had to pay for this facility too and she replied \"well we could charge for it if we wanted to we are not obliged to proved it\" (which they are) but i thought this was rude, true there was some sarcasm in my enquiery but it was also genuine, they had charged us for everything else.

Also it states on the webiste there is a satelite tv in the rooms (lie) and a telephone (true but you cant use it or the pay phone down stairs) It also states there is a lounge a pool bar but the pool bar is the only one in use!

pool area was clean but the steps down into the pool came away as my friend climbed down them, we removed them so that nobody would get hurt and imformed staff, they could not care less and they were still broken when we left days later so be careful!
we were in room 109 which has the noise of the pool on one side and the stairs on the other, we were woken early each morning by the sound of people on the stairs as it echoes, so not much sleep to be had.
The entertainment was a joke, we laughed more at the guy in pig tails than with him! one of staff had to plead with reception for the money to buy a ping pong ball so guests could play!
The drinks are watered down you can drink all day and not be in the least merry, even the coke out of the machines is watered down too, and the afternoon snacks consist of bits of cake and curled up sandwiches, not pizza and chips like other hotels.
i would go here again and if you can change hotel before you go then do so because i didn\'t meet one happy customer. good pubs near by are the kings head and the britannia bar, good fun and proper drinks.