Rooms and hotel very clean. Food poor choice but we always found something to eat. Pool not enough sunbeds, booked by 8am and always very busy, but 5 mins walk to beach and shops. Staff were nice. We had fridge but not all rooms had one, and some rooms had to pay for tv channels. no entertainment in day and disco music at night but place empty. Wouldn't go back unless it improves.
Travel operator: ist ctuise
The place is spotless, the staff work long hours and they work hard.
My only complaint about the food is the desserts there isnt that much choice really. Otherwise its good.
Location is good if you are ok with walking as it is on a hill, but its a great base for the airport which is just over 10 mins away. The main shops are about a 15 minute walk and the local shops and beach is about 5 mins walk.
My gripe is with other holiday makers who have no respect for people who are already in bed, when they come into their rooms, banging doors, arguing and walking about in high heels on a tiled floor
Travel operator: none
The rooms were fine, cleaned and tidied daily by the maids but we were dissappointed to find that the rooms did not have a mini fridge or a kettle.
The entertainment was just ok but theres plenty to do in torremolinos so that wasnt a problem.
The hotel is a short 5 minute walk down to the beach and the beach there is lovely with nice deep mattresses.
There is a supermarket just opposite the hotel and the theme park Tivoli World is a must for all ages!! Also the waterpark is close by as well and it is a great one!!
Overall we were pleased with the hotel and had a fabulous holiday!
Travel operator: first choice
Cleanliness of hotel - excellent and room and communal areas cool and clean.
Bar Staff - Piano Bar and reception - very good and hospitable
Location - 5 minutes down a steep road to beach and numerous bars and shops. (would not recommend for older people or those with disability)
Need for improvement.
Food - we stayed half board and generally the food was poor to fair - repetetive - as a regular visitor to spanish hotels this was by far the poorest meals i have come across.
The negative comments in previous reports still exist and Management should now take this on board.
Entertainment - to be fair there was entertainment most evenings(the usual parot show, couple of singers, Mr and Mrs etc etc)and my low rating in not aimed at the artists.
The problem wasnt the artists or shows but the general lack of organisation and the general feeling of could be bothered. (artist started without introduction and the evening finished with a few unusual tracks of records put on) - the guest staying at the hotel at the time of visit seemed a good crowd but it all just dwindled away with no sense of atmosphere.
This hotel given its location could easily increase its star rating by making improvments to the quality choice of meals and smartening up the Anamaction (entertainment) in the evenings.
Travel operator: First choice
Some tile low down were missing, the seats in the lounge and bar areas were most uncomfortable.
The games machines/pool tables kept breaking down and the staff just ignored requests to fix them.
Entertainment was rubbish, a disco one night started at 10.30pm but the place was full of golden oldies who only wanted to waltz. No fun for kids, thank god for the internet m/c`s it helped to keep our youngster amused.
Travel operator: FIRST CHOICE
Location was great, 5 mins, to beach shop over the road, and 15 mins to town centre shops.
Very clean hotel.
Reception staff were polite and helpful and spoke good English.
Entertainment isn't our thing however I think it started rather late.
Outside of the hotel needs a new paint colour and hotel sign and inside new beds are needed, but all in all it was far, far better than we expected.
Travel operator: Thomas Cook/ First Choice
The food was of a very poor standard. Breakfast was ok but the evening dinner was dreadful, always greasy and cold. Luckily for us we found a great bar that served excellent fare and very reasonably priced. It is the Mermaid just a short walk down the hill from hotel. Owner Jacqui & staff were wonderful. If you have already booked this hotel I'm sure you will quickly make your way to the Mermaid once you have sampled hotel food.
Rooms in hotel really nice except on level one, the dungeon as they are known. Most of these are facing a brick wall, no outlook at all. In the hotels defence they did move us up to seventh floor after 2 days I would not have stayed on 1st floor for the week as we were unable to open curtains because people could see into our window from the street.
I would not visit this hotel again unless there was a vast improvement with the food.
Travel operator: alphrooms
The main thing that let this hotel down was the food very basic and not much choice especially for the children, after one week we were eating out every day which all adds to the cost of your holiday!
I can strongly reccomend The Cosy Nook restaurant on the beach front excellent food and very friendly service! The entertainment was very basic and only lasted for about one hour tops each evening.
The childrens disco only operated if there was enough children there 8 plus! it only takes one child to dance and two to play games! I dont think my family will visit this hotel again too basic.
Travel operator: first choice
Bar Good Intent
The food in the day was brilliant and cheap also I went back at night about 10 oclock, and ended up staying untill 8 am the next morning, one of the best nights of my life.
I seriously recommend it
Travel operator: t.c
Maid service daily. Clean towels daily. Linen change every 2-3 days.
Air conditioning was a bit wonky. Seemed to just work when it wanted to. It's torture at night without it. We also had problems in the 2nd week when the A.C unit started leaking into the wardrobe below. My husbands clothes were soaked. Once reported to reception - no problem. It was sorted that night. Others in the hotel had complained and had been told by reception staff that they get 30+ complaints a day etc and basically shrugged it off. We didn't have any problems with them though.
Hotel is in good location. 5 min walk to beach (to left) and 10 min walk to main street (up to right).
Food was OK. Nothing spectacular. You are stuck if you don't like scrambled egg or fried egg for breakfast! The same food in the evening nearly every night - gets a bit much after your 1st week!! It's cheap enough to eat out close to the hotel.
Recommended - The Mermaid. Turn to the left as you walk out the hotel down towards the beach. English bar/caf
Travel operator: First Choice
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