75 Reviews
Traveller Rating
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Excellent8
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Very Good32
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Good13
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Average16
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Poor6
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
15 years 11 months ago
We booked seren then looked at the reviews, but we thought it cant be that bad..well yes it can.
When we first got to our room we took alook around.The patio doors wouldnt open without force and once open wouldnt lock.
When we eventually got on balcony the only veiw we had was of chickhen farm, with nasty smell coming from it. Then we saw the toilet it hadnt been cleaned and was stained at bottom.
For a week we had the same towels and linen, and the linen had holes in and were too small for the bed anyway.
To top our holiday off we had money stolen among other things and we werent the only ones. And these incidents always happened during the day.
As for staff they couldn't have been less interested and unhelpful. i will never visit this hostel again ...i mean hotel.
When we first got to our room we took alook around.The patio doors wouldnt open without force and once open wouldnt lock.
When we eventually got on balcony the only veiw we had was of chickhen farm, with nasty smell coming from it. Then we saw the toilet it hadnt been cleaned and was stained at bottom.
For a week we had the same towels and linen, and the linen had holes in and were too small for the bed anyway.
To top our holiday off we had money stolen among other things and we werent the only ones. And these incidents always happened during the day.
As for staff they couldn't have been less interested and unhelpful. i will never visit this hostel again ...i mean hotel.
Travel operator: holidays 4 u
15 years 11 months ago
This is our 3rd year at staying at the Seren.. Loved it again..
Had clean linen, towels every few days. Apartment was cleaned EVERY day..
The apartments are maybe a little run down but this is not the fault of the staff. The way I see it you get what you pay for!!
The staff are all very friendly and helpful. Micky still there from last year so was great seeing him again. You have any problem he'll do his best to help as will Chantelle. There isn't entertainment but the staff are great with kids..
There are plenty of restuarants nearby and a dolmus to take you into Marmaris every 5-10 mins.. You can buy food from the bar which is good or go to their restuarant at the Seren Sari.. They will provide a car to take you in style!!
We will be back again..
Had clean linen, towels every few days. Apartment was cleaned EVERY day..
The apartments are maybe a little run down but this is not the fault of the staff. The way I see it you get what you pay for!!
The staff are all very friendly and helpful. Micky still there from last year so was great seeing him again. You have any problem he'll do his best to help as will Chantelle. There isn't entertainment but the staff are great with kids..
There are plenty of restuarants nearby and a dolmus to take you into Marmaris every 5-10 mins.. You can buy food from the bar which is good or go to their restuarant at the Seren Sari.. They will provide a car to take you in style!!
We will be back again..
Travel operator: Holidays4u
Recommended
15 years 11 months ago
The Seren apartments are a 2 star, and basically you get that... for what you pay for it is very good. The rooms were cleaned on a daily basis, and although linen / towels not replaced everyday, you only had to ask and it would be done for you. The location is very good, just off the track so quiet but only a 10 minute walk to bars / restaurants etc...
The staff are the best.. Micky, Chantelle, Hassan.. really work hard to make your stay good and are great with kids. There isnt any entertainment put on for you, but had plenty of laughs with nights at the pool, with everyone staying there. Would definately visit these apartments again. Very good for a family holiday.
The staff are the best.. Micky, Chantelle, Hassan.. really work hard to make your stay good and are great with kids. There isnt any entertainment put on for you, but had plenty of laughs with nights at the pool, with everyone staying there. Would definately visit these apartments again. Very good for a family holiday.
Travel operator: Holidays 4 U
Recommended
15 years 11 months ago
the hotel was filthy bar staff ok linen changed once a week .although kept asking for claen bedding and sheets .always watch your change when you go to the bar you may notice they short change you.my apartment got a braclet stolen from it.was told by one of the staff it was the cleaners. couldent prove it.spent a whole day down at the police station.the place is a joke.no entertainment at all.wouldent touch this apart with a barge pole
Travel operator: kingworld
16 years ago
when we booked and then read the reviews, we were worried to say the least.
we found all of the negative reviews either grossly exaggerated and inacurate and completely disproportionate. Admittedly this is not the Hilton, but honestly our apartment was spacious clean and functional. we could not smell any farm animal but on occassion we did hear the odd cockrill. the staff were absolutely brilliant, helpful and personable. The food was good, tasty and well presented(they would even order you takeaways and bring them to your room).The pool was clean you didnt have to fight for a sun bed. you can catch the local bus into the town centre 200mtrs from the hotel. this really was the best holiday we have ever had and plan to return in september.
we found all of the negative reviews either grossly exaggerated and inacurate and completely disproportionate. Admittedly this is not the Hilton, but honestly our apartment was spacious clean and functional. we could not smell any farm animal but on occassion we did hear the odd cockrill. the staff were absolutely brilliant, helpful and personable. The food was good, tasty and well presented(they would even order you takeaways and bring them to your room).The pool was clean you didnt have to fight for a sun bed. you can catch the local bus into the town centre 200mtrs from the hotel. this really was the best holiday we have ever had and plan to return in september.
Travel operator: dirct choice
Recommended
16 years ago
we stayed at the seren appartments befor we went we were worried about the reviews on this site we had nothing to be worried about we had a fabulouse time the appartments were basic but very clean but what made our holiday special was the staff micky,chantelle,hassan thay couldnt do enough to please you thay made our holiday special on our first day my wife fell and had to have her leg in pot thay moved us to a ground floor apartment straight away also holidays 4 u rep was very helpfull
Travel operator: holidays 4 u
Recommended
16 years ago
The Seren apartments were clean and tidy if a little basic but so are most self catering apartments in Turkey. The rooms themselves were clean and spacious. Reception stated clean towels and bedding twice a week but we had clean linens every two days.
The pool are was good but could imagine it may become cramped in the height of the season.
The hotel is on the outskirts of Marmaris but there is a regular bus service into town which costs very little although the restaraunts around the area are also worth a visit.
The staff and the hotel were very friendly the receptionist would help in any way she could and the bar staff always had a few minutes to chat or to amuse the kids.
The lack of entertainment did let things down although there was a Turkish night held in a sister hotel which had transport supplied if you wanted.
I would reccomend this hotel to anyone who wants a family holiday to Turkey.
The pool are was good but could imagine it may become cramped in the height of the season.
The hotel is on the outskirts of Marmaris but there is a regular bus service into town which costs very little although the restaraunts around the area are also worth a visit.
The staff and the hotel were very friendly the receptionist would help in any way she could and the bar staff always had a few minutes to chat or to amuse the kids.
The lack of entertainment did let things down although there was a Turkish night held in a sister hotel which had transport supplied if you wanted.
I would reccomend this hotel to anyone who wants a family holiday to Turkey.
Travel operator: Holidays4U
Recommended
16 years 8 months ago
We stayed in seren apartments this september and although we didnt love our stay there, we also didnt hate it either.
The main things that spoilt our stay was the cleanliness of the apartment (lack of), the loud roosters (All night) and the loud music from the downstairs bar. During our check in, we were told that somebody else was in our room but they did have another one for us, which was good news.
We had arrived and expected a complete mess (having read previous comments on the apartments). But what is important to remember is that it is only a 2 star.
Our sink was continually blocked and we had a problem with ants on the kitchen surface, also we could of benefitted from a toaster. The cleaners did come into our apartments about 3 times in the one week we were there but did not clean, they would simply make our beds (not change them). We did not have any clean towels apart from our last day. Our apartment was at the front of the building (rm 301) above the bar and the pool.
I would not recommend this room as the noise from music and people drinking for most of the night made it really hard to sleep.
We came to dread the evening in anticipation of a sleepless night - then when the 'kiss fm' style music had stopped the roosters would continue (they are very loud) and earplugs were next to useless.
The staff were friendly enough always making an effort to talk and the cleaners would smile, however, if you want to be left alone and not talk to anyone - it wont happen here. We did not complain about the things in our apartment so do not know how helpful the staff are in that respect.
The apartment is about a 5-10minutes by bus but this was not a problem as it was away form the hussle and bussle of the party part of marmaris. However, this ok for a 2 star and if you can deal with the things I have mentioned then enjoy your holiday.
The main things that spoilt our stay was the cleanliness of the apartment (lack of), the loud roosters (All night) and the loud music from the downstairs bar. During our check in, we were told that somebody else was in our room but they did have another one for us, which was good news.
We had arrived and expected a complete mess (having read previous comments on the apartments). But what is important to remember is that it is only a 2 star.
Our sink was continually blocked and we had a problem with ants on the kitchen surface, also we could of benefitted from a toaster. The cleaners did come into our apartments about 3 times in the one week we were there but did not clean, they would simply make our beds (not change them). We did not have any clean towels apart from our last day. Our apartment was at the front of the building (rm 301) above the bar and the pool.
I would not recommend this room as the noise from music and people drinking for most of the night made it really hard to sleep.
We came to dread the evening in anticipation of a sleepless night - then when the 'kiss fm' style music had stopped the roosters would continue (they are very loud) and earplugs were next to useless.
The staff were friendly enough always making an effort to talk and the cleaners would smile, however, if you want to be left alone and not talk to anyone - it wont happen here. We did not complain about the things in our apartment so do not know how helpful the staff are in that respect.
The apartment is about a 5-10minutes by bus but this was not a problem as it was away form the hussle and bussle of the party part of marmaris. However, this ok for a 2 star and if you can deal with the things I have mentioned then enjoy your holiday.
Travel operator: Right Holidays
16 years 8 months ago
When we arrived we thought the place looked ok. The longer we stayed we realised how bad it was.In a week we had one linen change and one towel change, when we asked to change them we were told ok tomorrow,but it never happened.We had 2 16yr old girls with us who were afraid to go out in the morning or go home at night because of the night porter who was to hands on for their liking.The rest of the staff were pleasant but were not very helpful.
The + side was that the pool and surrounding area were ok an were always clean. You always had a sunlounger available and the prices at the bar were reasonable.
I would never go back to these apartments again but will return to Marmaris again as it is a beautiful resort.
The + side was that the pool and surrounding area were ok an were always clean. You always had a sunlounger available and the prices at the bar were reasonable.
I would never go back to these apartments again but will return to Marmaris again as it is a beautiful resort.
Travel operator: Holidays 4 U
16 years 8 months ago
We had a room at the rear of the hotel, what we were not told was that it backed on to a chicken farm. The stink was unbearable so we had to fork out for air con as we were unable to open the windows or balcony door. We had the same towels for a week and the most cleaning the maids did was to empty the bucket in the bathroom.Service at the bar was poor and trying to get something to eat was a joke.
Travel operator: holidays4u
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