98 Reviews
Traveller Rating
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Excellent38
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Very Good32
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Good14
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Average9
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Poor4
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
12 years 8 months ago
Had a fabulous time on this ship, the poor reviews are undeserved. Yes it is an older ship, yes it may have had it's problems.....but for what you pay this was great value......the only slight negative was it was sometimes hard to get served a drink, in the medusa lounge and the broadway show lounge, there is a need for more bar staff in there.....having cruised on most of the Thomson fleet and on one of the bigger superliners, I much prefer this ship, you get the extra size, without the impersonal treatment of the bigger ships. The food was excellent, although due to the open sitting policy, it was hit and miss as to whether you had efficient waiter service in the Orion....the Sirens buffet was excellent for breakfast, there is no way anyone could fault the choice or the quality here!
Travel operator: thomson
Recommended
12 years 8 months ago
Please please please ignore all the negative reviews on here about this ship. When boarding the dream you are met by the staff and shown to your cabin, the first thing we noticed was cleaners polishing the brass stair rods and hand rails, every one greeted us with good morning sir / madame, the ship is spotless, i was waiting for the sewerage smell to hit me, a week later i was still waiting lol the cabin was big compared to other ships and kept spotless by our cabin steward.We ate our evening meal in the orion restaurant on deck 4 it was fantastic no waiting, got a table for two every night and the ship was fully booked, at lunch we had the buffet style dining in the lido went in early 12-00 hrs to beat the long queues not a queue in sight and it was like that every day. The staff are the best they can not do enough for you.The entertainment was very good but i would of preferred a tribute act on but on the whole they put on very good shows. I think the majority of people who we spoke to had no problems with the dream they had a fantastic holiday and would sail on her again.A big thank you to all the staff crew and fellow passengers who made this a very enjoyable and relaxing holiday ,we hope to sail with you in the future.
Travel operator: thomson
Recommended
12 years 8 months ago
having cruised a lot of times this was a more basic trip but overall was great value and a lot of fun.
very little to be negative about.
The only glitch in the well organised trip was the busy queue at breakfast with the hot and cold queues forming a single line which meant queing twice in a quite busy narrow area.
very little to be negative about.
The only glitch in the well organised trip was the busy queue at breakfast with the hot and cold queues forming a single line which meant queing twice in a quite busy narrow area.
Travel operator: thompson
Recommended
12 years 10 months ago
Having read some of the previous reviews on the the Thomson Dream and never having been on a cruise before
we were unsure of what to expect. We needn't have worried from start to finish everything was excellent. Check in was simple and within 15 minutes of arriving at the dockside we were on board and being shown to our cabin on deck 6. The cabin was larger than we expected and perfectly adequate for the time we spent in it. Every area on the Dream was kept spotless by the housekeeping staff. Hygiene was obviously important with alcohol hand gels available throughout the ship. The quality and choice of food was excellent in all the restaurants. The ship's staff were brilliant. They were all extremely helpful and friendly. The entertainment staff were great. They put on a very entertaining show every evening in the theatre and kept everyone entertained throughout the day. We had a great holiday on the Dream and would definitely book another holiday with Thomson cruises
we were unsure of what to expect. We needn't have worried from start to finish everything was excellent. Check in was simple and within 15 minutes of arriving at the dockside we were on board and being shown to our cabin on deck 6. The cabin was larger than we expected and perfectly adequate for the time we spent in it. Every area on the Dream was kept spotless by the housekeeping staff. Hygiene was obviously important with alcohol hand gels available throughout the ship. The quality and choice of food was excellent in all the restaurants. The ship's staff were brilliant. They were all extremely helpful and friendly. The entertainment staff were great. They put on a very entertaining show every evening in the theatre and kept everyone entertained throughout the day. We had a great holiday on the Dream and would definitely book another holiday with Thomson cruises
Travel operator: Thomson
Recommended
12 years 10 months ago
just had a great two weeks on the dream could not fault the ship at all'cant wait for the next cruise on the dream
Travel operator: thompsons
Recommended
12 years 11 months ago
We were late leaving Palma for Genoa due to 6 passengers late arrival on a plane. Left dock at 12 midnight and during the night and all of Sunday force 11 gale which made the ship rock somewhat. Sunday night a lot of people and crew were still ill.After that a good trip clean ship and cabins food was pretty good taken all round in the orion resturant deck 4 the staff were happy to serve you and did not keep you waiting too long . Entertainment was not bad a good comic. All staff we met were cheerful and helpful. We were on deck 7 in 7189 and our cabin boy Ron was very helpful. stairwells and corridoors were allways being cleaned. Putting your suitcase outside your cabin at 3 am is a bit off as is being out of your cabin by 8 am. which made a long day when we were delayed by 7.5 hours for our flight at 19.30 hours back to gatwick
Mick
Mick
Travel operator: Thomson
Recommended
12 years 11 months ago
I didn't read any previous reports about the Thomson Dream, but was really please to find a a really clean ship with a great atmosphere. The food was good quality. I really enjoyed the Gala evening, when we had the opportunity to dress up-Me in my Tuxedo, and wife in flowing gown!
All the staff were brilliant! They were always there to help with anything. Such nice people!
We loved the German Captain, with his little homilies about the previous ships he had sailed in! He was a real gent!
You just could not fault the entertainment group on board! These young people were full of energy and gave really professional shows! Particularly the one with excerpts of the London Musical Shows!
In the smaller bars, the air of sophistication was provided by a quartet and a trio of great musicians/singers.
We may have been lucky, but I could not fault the Thomson arrangements-Flight, transfers etc both ways!
All the staff were brilliant! They were always there to help with anything. Such nice people!
We loved the German Captain, with his little homilies about the previous ships he had sailed in! He was a real gent!
You just could not fault the entertainment group on board! These young people were full of energy and gave really professional shows! Particularly the one with excerpts of the London Musical Shows!
In the smaller bars, the air of sophistication was provided by a quartet and a trio of great musicians/singers.
We may have been lucky, but I could not fault the Thomson arrangements-Flight, transfers etc both ways!
Travel operator: Thomson
Recommended
13 years 1 month ago
Sailed from Cuba 10th March had deck 5 inside cabin.
No complaints at all. Air con all ok. Toilets all ok.
Water all ok.
Was very worried after seeing all complaints but we did not have one at all.
Entertainment very much same thing every night, very well done but could do with some more head liner acts like we had seen last year on the Celebration.
The steel band only played about 30 songs should learn some new ones..
Food very good but still didn't try the speciality restaurant £20 is a bit much when its not a famous named chief doing the menu which didn't change.
Waiters very good and entertaining too.
No complaints at all. Air con all ok. Toilets all ok.
Water all ok.
Was very worried after seeing all complaints but we did not have one at all.
Entertainment very much same thing every night, very well done but could do with some more head liner acts like we had seen last year on the Celebration.
The steel band only played about 30 songs should learn some new ones..
Food very good but still didn't try the speciality restaurant £20 is a bit much when its not a famous named chief doing the menu which didn't change.
Waiters very good and entertaining too.
Travel operator: THOS COOKS
Recommended
13 years 1 month ago
Hey, cannot fault this cruise at all.
The staff cannot do enough for you, especially our cabin maid, Desi.
Food in the Lido resturant was excellent with lots of different choices and 24 hr availability. The entertainment team, especially in the Broadway Lounge were the best we have ever had.
Our cabin was always clean and tidy, (yes it rattled a bit at night when at sea but you got used to it). From time to time you could smell diesel in the corridors but not in the cabin itself.
The one night the toilet system broke down but was fixed within an hour, probably because somebody stuck something down it that they shouldn't have.
I must admit we went on the cruise with some concerns after reading some of the reviews but for our first cruise, we had a fabulous time and will certainly be going again.
Well done Thomson, your cruises are not stuffy with class distinctions, you know how to entertain and when to leave people to do their own thing if they want to. Oh and a fabulous itinery as well.
The staff cannot do enough for you, especially our cabin maid, Desi.
Food in the Lido resturant was excellent with lots of different choices and 24 hr availability. The entertainment team, especially in the Broadway Lounge were the best we have ever had.
Our cabin was always clean and tidy, (yes it rattled a bit at night when at sea but you got used to it). From time to time you could smell diesel in the corridors but not in the cabin itself.
The one night the toilet system broke down but was fixed within an hour, probably because somebody stuck something down it that they shouldn't have.
I must admit we went on the cruise with some concerns after reading some of the reviews but for our first cruise, we had a fabulous time and will certainly be going again.
Well done Thomson, your cruises are not stuffy with class distinctions, you know how to entertain and when to leave people to do their own thing if they want to. Oh and a fabulous itinery as well.
Travel operator: Thomson
Recommended
13 years 1 month ago
Overall the ship was excellent, although the bathrooms in the cabins were in need of updating.The
service was excellent and the food in all restaurants was of a high standard. Every part of the ship was kept very clean and hygenic. The entertainment, although excellent was suitable for older audiences. There was not much on the ship for children or teenagers.
Shops on board were ok, not much variety. We did have a problem with the photoshop, however. Beware of purchasing the official cruise DVD's as we found it did not cover our particular cruise. Although the dates of our cruise were correct, the DVD's contained mainly library footage of earlier trips and if on a two week cruise, repeated coverage of certain events was shown such as the cocktail demonstration and formal dining experience etc. Coverage of the excusions was very limited and predominently library footage. We have taken this up with Thomson and are at present trying to obtain a refund of the DVD's.
service was excellent and the food in all restaurants was of a high standard. Every part of the ship was kept very clean and hygenic. The entertainment, although excellent was suitable for older audiences. There was not much on the ship for children or teenagers.
Shops on board were ok, not much variety. We did have a problem with the photoshop, however. Beware of purchasing the official cruise DVD's as we found it did not cover our particular cruise. Although the dates of our cruise were correct, the DVD's contained mainly library footage of earlier trips and if on a two week cruise, repeated coverage of certain events was shown such as the cocktail demonstration and formal dining experience etc. Coverage of the excusions was very limited and predominently library footage. We have taken this up with Thomson and are at present trying to obtain a refund of the DVD's.
Travel operator: Thomson
Recommended
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