I would like any comments on the which banks are the best to use in Tenerife, eg speaking English, online banking, clear info on charges etc.
We are currently with BBVA near the Parque Santiago complex for the last 2 years and would possibly like to swap to a more user friendly bank.
Our experience with them was initally good, they were very helpful but spoke only a little English (we are learning Spanish but this didn't help too much at the bank). We opened a chequing account with the minimum 300 euros and wanted a cash card. Unfortunately this is where we had problems, they wouldn't send the cash card to us in the UK so we had to collect it a couple of months later but then no pin number. Despite visiting on the first day of our hols we still haven't got a pin number and haven't actually used our account.
We have found that by paying our developer (Gomasper) direct into their account from the UK, we have not incurred any Spanish bank charges when the money arrived.
Any comments and/or web links would be appreciated.
English speaking, fully online and accessible here in the u.k, though website pages are in Spanish; charged 15€ for a debit card, bank charges are 14€ every 6 months. Direct debits for utilities no problem. Copies of account details are also sent regulary to your home address.
Account only opened last September, so no long term experience of whether Banesto is any better than any other Spanish bank - only time will tell.......
Also still learning Spanish
Also would like online English version.
Not asking too much when most UK online banking systems are in about 12 versions or Urdo, Chinese and even Clingon!
Hablo Inglis por favor?
NO! ESPANIOL ONLY!
Is still a common start and end to banking queries i make in person
My bank manages to put up signs saying "No Smoking" in English but the fact that the staff are all puffing away like Fag ash Lil, leads me to think maybe they 'choose' which language NOT to speak at certain times.
No complaints, staff in the branch are very helpful and we have no problems operating our account while in Tenerife or via the internet.
Just like at home however!
Its not always the bank that is the problem, the staff, in particular the manager can make a big difference as to how you feel about the bank and the service in general.
had to nominate a branch we wanted to use then it was just a case of picking up the cards etc from the branch ( excuse for extra holiday to do this
they have office/partner in london
Can recommend the Banca Marche branch at El Camisson PDLA.
Jesus Garcia the manager and the Ex pats rep Marcus Leyton have given us excellent service and our internat account is brilliant can see all transactions and up to date balance at a glance.
Originally posted this last year, but still haven't changed banks yet. What sort of charges does your bank make?
Nil charges for setting up mortgage. Nil charge for transfer of monies to Gomasper to pay for apartment. Nil charges for settling Notary and othe legals. Going over in March hope to be able to set up Direct Debits for Utilities, Basura and Community Fees.
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