I booked a holiday late last year with Broadway Travel to Goa. They made a mistake with the booking and have refused to accept any responsibility whatsoever. I travel quite a lot and Broadway Travel are without doubt the worst travel company I have ever dealt with. A company to be avoided!
The only thing that I was not happy about and THIS IS NOT DOWN TO BROADWAY TRAVEL was Dollar who scheme to add extra stuff the the car hire, they don't ask you they add it anyway and hope you don't query it. They tried to add $78 using my debit card and when I asked them what it was for they said extra cover (Equivalent to our AA or RAC) just in case you have a flat tire maam. I requested they remove this and they were quite shirty...... Also the current price for petrol was maximum $3.29 and they managed to charge $4.40----- a bit naff eh.
I don't know if this is typical of all care hire businesses in America. They also said they had given us a free upgrade, but it seems the Chrysler PT Cruiser, although a nice car is the very basic.
Can anybody shed some light on this as i have scoured their sight and there is no info anywhere with this.
just to see if anyone recently been using them bit wary of booking at moment with all the places going belly up
"Just the tickets I paid £1000 for!"
The staff are rude and unhelpful - very different from when I was handing over my credit card details.
Do not book with them! Any money you save on the booking will be wasted on your telephone bill! Save yourself the worry and hopefully the airport will help me out tomorrow!
do not book with broadway travel all this concern for what is supposed to be a nicely relaxing break so glad I paid on my credit card!!!!!!
I would happily use them again.
Their administration is dreadful and any calls are meant to go through their premium rate number (avoid by calling 01582 798306). Paperwork received late and incomplete. A transfer had been paid for but noone came until yet more expensive phonecalls made. No mention of extra charge for luggage. Very poor response to complaints both in timeliness and content. If possible avoid.
No mention of extra charge for luggage- it does say on their website
Baggage allowance can vary from airline to airline and range from no baggage allowance being included in the cost of the flight to 23kg with some scheduled airlines......."
although that isn't very specific and is sort of contradicted by the earlier clause "
Please note that all additional charges are included in the total cost".
I will never use Broadway Travel again.
Other than that, I had an amazing holiday in Rome with no hick-ups.
The ABTA complaints procedure proved a dead end, as although Broadway are ABTA registered, they are simply agents, and they use suppliers (i.e. Medhotels) who are not ABTA registered. This would be laughable if it didn't have such serious consequences - my parents had specifically chosen Broadway after double-checking that they were ABTA registered. So beware when checking choosing travel agents based on ABTA registrations, as it seems this is a little-known loophole. In fact, ABTA were most apologetic about the fact that they could not help my parents.
After my parents rejected the Ã‚£50 offer and threatened legal action, Broadway went silent, and to this date have singularly ignored all attempts at contact. The County Court entered a judgement in their absence last month (it seems they are so arrogant that they could not even be bothered to defend the claim) and have ordered the full cost of the holiday to be repaid to my parents. Failure to pay will result in a judgement being entered against them; however, even this does not seem to have prompted any action from Broadway. We shall wait and see......
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