I went on a 2 week holiday this April to the Algarve with my family, we choose a 4 star hotel with a heated pool to ensure that the children would be able to go swimmimg. On arrival we found that the pool was used most of the time for locals swimmimg lessons and aqua fit and also that the gym classes too were in portuguese.

I complained, and yes the Rep completed the paper work and advised that her manager would contact me. Nothing was done and on return I emailed (within the 35 days). The email I recieved back was mainley pre populated advising that I needed to have complained in resort, the email sent did advise thid fully. I can only presume that they didn't read the email or that they don't believe me.

They also advised that no compensation would be given as I hadn't followed proceedure but comments would be passed on. I have since checked the hotel's website and the pool rota is still on stating all swimming times.

Can anyone help??Is this false advertising as in the brochure it states indoor swimmin and classes but doesn't note only in Portugeuse.