I had a 2 flights booked from Manchester to Southampton return. I had to cancel due to illness. Cancelled before the 2 hour deadline.
Their policy is no refunds ... well ok I can understand that .... but what about the tax portion??
The flights in total were £80 & the tax was about £60. I don't expect to get back the non tax part, but surely I must be entitled to the tax portion ???
I'm assuming that as I cancelled the tickets, they will not have paid the government the tax.
They have stated that I am not entitled to anything back, not even the tax.
When you booked the tickets did the booking conditions state Fully Non refundable ? I am sure they did so I cant understand why you are expecting a refund. The cost of operating a refund service on tax elements would mean these airlines could not offer a low cost service.
If you were ill then your travel insurance will pay out a refund. I assume you had travel insurance.
I'm having difficulty in accepting the need for the airline to charge an admin. fee for the return of taxes. The taxes don't belong to the airline they are simply collecting the money on behalf of the government. When a non-refundable ticket is cancelled they quite rightly keep the ticket fare already paid and of course may in addition get to sell the seat again. So, haven't they been rewarded enough?
The airlines processing costs associated with the cancellation would require little extra effort to also produce a cheque for the tax amount. I'd expect a more realistic cost to be approx. £5.00
Stewart's right about claiming on the insurance if cancellation results from illness. However, why should the insurance company pay additional sums for what amounts to a profit-tax for the airline? This simply results in a higher insurance premium.
The low-cost airline offers flights are low but realistic charges.
The passenger books - probably by credit/debit card - but pays ONLY for the flight.
The passenger arrives at the check-in desk and is required to pay the tax before being allowed on to the flight.
The airline has no cancellation/refund fees relating to the unpaid tax should the pax cancel.
Of course, the airline also fails to benefit from the tax take at time of booking. At £10 per passeger I wonder how much money sits in the airline's account at any given time as I'm sure they airline will only pay the government monthly based upon audited flying numbers in the previous month. Beats having an overdraft Stewart.
Nice long check-ins collecting all that extra money.
Of course the airline benefits from people booking early and collecting money at the time of booking. Thats one of the mainstays of the low cost model if they didnt there would be no low cost airlines and little competition and back to the fares of old, is this what people would prefer ? Or do you think airlines make money out of £1.99 fares ?
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