Really pissed off. Booked flights last Sept to travel 7 days Wed-Wed I was told in Oct that they cancelled my outgoing flight but would offer a refund or move me to Thurs flight thus giving me a 6 day Holiday I accepted this and accepted there offer of a 50% refund As I had booked and payed my hotel with another agent I was told I could not change but would have to cancel the hotel and rebook thus loosing 20% of what I had paid. I just decided to pay for the 7 nights and only stay 6.
Imagine my anger when today 4.1.08. I receive another e-mail telling me my inbound flight was now also cancelled but they have moved me to the Thurs flight. so I'm back to 7 days but a day later that what I have a hotel booking for.
Now the best bit this time they are only giving a 20% refund. I called customer services and was informed that they do not need to offer anything by way of compensation. And the reason they cancelled the flights..... They are not selling enough seats
I WONDER WHY??
