Tour Operators and Travel Agents

Discussions regarding Tour Operators and Travel Agents
Under the Package Travel and Linked Travel Arrangements Regulations 2018, if a tour operator makes a significant change to your accommodation, they must:
  • give you the choice of accepting the change (with a downward price adjustment if it’s a lesser hotel)
  • offer you a refund, with no cancellation fee.
You do not have to pay for an enforced upgrade. The Regulations say the tour operator is responsible for the hotel owner’s actions, so they have to make suitable alternative arrangements for the continuation of the package.Any changes should be at no extra cost to the holiday-maker. So if the only alternative accommodation is more expensive, the tour operator will have to pay.
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