Hi everyone,
We had a complete disaster of a honeymoon in March, in Egypt with TC.
We complained to the rep, we filled in the complaint forms, we sent them a 6 page complaint letter when we got back. (recorded delivery)
They sent us an acknowledgement 2 weeks later, and a further letter 2 weeks after that stating that they were carrying out investigations. This is what is set out in the ABTA code of conduct.
I cant see any details of how long they now have to give us an answer, we have asked for a full refund and compensation, but would like to know when to expect an answer, mainly because we are moving house next month and want to know whether to redirect our mail for 3 or 6 months!
Should we write to them again?
Thanks for any advice,
HGx
The problem is that they are required to reply within a given period. If they send you a letter within that time saying it is being investigated then the clock starts all over again.
Going from memory they have to reply within 28 days but the letter acknowledging your complaint is the usual ploy.
From previous posts here on HT you will be several months waiting with no guarantee of a satisfactory conclusion.
You could perhaps consider contacting Ros Fernihough, Travel Law Solicitor, who is able to provide the best information available.
Ros has offered our members free impartial legal advice. She has helped many of our members. Please note that Ros does not read or post on this board any contact to her must be made via :-
Tel :- 01922 621114
fwh
Going from memory they have to reply within 28 days but the letter acknowledging your complaint is the usual ploy.
From previous posts here on HT you will be several months waiting with no guarantee of a satisfactory conclusion.
You could perhaps consider contacting Ros Fernihough, Travel Law Solicitor, who is able to provide the best information available.
Ros has offered our members free impartial legal advice. She has helped many of our members. Please note that Ros does not read or post on this board any contact to her must be made via :-
Tel :- 01922 621114
fwh
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