My fiancee and I booked our holiday through select holidays last sunday for 1 week, all inclusive, to the club cala romani hotel in callas de mallorca, majorca, flying out on 23/07/2005.
This morning upon the post man arriving I opened my documentation I found that the departure dates were incorrect. So after reading thorugh to check all other details I phoned up SELECT to correct my dates. After discussing with a rather snooty woman 20 minutes she informed the lady whom had sold me the holiday was not in till 1 pm and that she needed to confirm my story before rectifying the situation. In a nutshell,The woman on the phone on Sunday had asked me if I wanted to go the following weekend but I had CLEARLY told her that the 23rd was a better option and could she book this for us. She assured me that was no problem and proceeded to book my holiday.
However this was obviously not the case as my documents were now showing. When no-one returned my call I phoned them back myself and was told that the woman that I had spoke to had yet to be breifed on the situation and that I could not speak to her until this had been done but they would phone me back asap. 1 hour later still no call so yet again I phoned them back only for them to say that I had got it wrong, it would cost me £160 to change my flights and that the woman had been certain that I had confirmed I had requested the 30th. Knowing that this was not the case I then said I was not physically able to travel on this day due to work commitments. SELECT then told me they could refund the accomodation cost but were unable to refund the flights as they were done with THOMSONS, so I would loose £276!!!! After becoming admittedly irate the woman with who I was speaking said "I understand you are upset and I will phone you back in 5 minutes to give you chance to calm down!!!! Trust me this was not the sort of response that was going to get me to calm down. I then had to phone them back AGAIN and spent a further 35 minutes arguing my case to no avail.
Having spoke to a friend I was informed that I had no leg to stand on as this was a no win case that would just go round in circles with it costing more money and wasting more of my time. When I got home I ound the pad that I had wrote the final details down on and it clearly said it was booked for the 23rd, but as my fiancee says what good is that piece of paper I could have wrote that whenever. Needless to say a essay of a complaint letter will be landing on their desks shortly.
I was just wondering if anyone had had this problem and if so how they rectified the situation.
We have now settled, after serious grovelling to our bosses, to travelling reluctantly on the 30th. I am determined to put this behind me and having a nice relaxing holiday.
WARNING TO ALL: If you do book a over the phone make sure you check again and again the details to ensure they get them right and avoid this disappointment.
Yours
Surfer chick
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