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The part about Dancing to Gangnam Style made me 😆
Anyone who makes a false claim deserves to be punished heavily - BUT - the TOs should not be so defensive, there are (as older members of HT will know) many genuine claims that they quite intentionally ignore are drag out.

Couple of years back I made a claim for a delayed flight and Thomson/Tui did not want to know. I took them to arbitration via Resolver and only when I won did they submit a defence. As they are part of the arbitration scheme with Resolver they lucked out and even the defence they submitted was proved not to be true.

So yes well done to them in this case but we are not all liars and thieves as they like to suggest.
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