Jet2.com has the highest customer satisfaction rating in the travel industry, according to the latest UK Customer Satisfaction Index (UKCSI).

Lastminute.com is the most improved travel company, according to UKCSI, which is conducted by the Institute of Customer Service and based on the views of 10,000 consumers.

It said that the tourism industry had reached its highest point for customer satisfaction in six years, scoring 80.7 out of 100 - 0.8 points higher than its July 2016 score.

This had been largely achieved by 'getting things right first time', better complaint handling and customer experiences over the phone, according to the Institute.

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Courtesy of Travelmole