Hello everyone I'm a new member to your excellent board, hope you can help in some way!
Does anyone have any idea how long you usually have to wait for a refund on a cancelled holiday. Panorama holidays called us 3 days before departure to inform me Hotel Hesperial Playa de Mallorca in Santa Ponsa was overbooked so we cancelled. This was three weeks ago, they have over a grand sitting in their bank and have now said it will be another week to put it back onto my card.
They insist it takes at least another week even though I gave them card details 5 days ago. Because we were away for 2 weeks on another holiday we'd booked we thought they would have forwarded a cheque. I just don't know who to go to next the customer service is diabolical and it seems very unfair. They had the deposit in September 05 and the rest up front in April. The holiday was due 10th June so its now coming up to three weeks. Any advice would be helpful
I wouldn't mind if they were apologetic but its appears they don't give a damb. I have spent a fortune on phone calls trying to get my money but seem to be going round in circles.
hi
a similiar thing happened to me at easter although we were given about 3 weeks notice and it was booked through thomas cook, they changed my holiday by nearly a week so we cancelled and they refunded me back within 2 days i was pleasantly surprised so if t cook can do it so can panorama although i think they are part of the dreaded airtours group, i think you have waited long enough,
have you tried telling your credit card company what has happened as they should be able to help get your holiday money back, its worth a go if you dont think you are getting anywhere.
a similiar thing happened to me at easter although we were given about 3 weeks notice and it was booked through thomas cook, they changed my holiday by nearly a week so we cancelled and they refunded me back within 2 days i was pleasantly surprised so if t cook can do it so can panorama although i think they are part of the dreaded airtours group, i think you have waited long enough,
have you tried telling your credit card company what has happened as they should be able to help get your holiday money back, its worth a go if you dont think you are getting anywhere.
They normally reimburse you the same way you paid. Once the procedure is set up some banks can take a few days to refund the money, however, I think three weeks is long enough.
I would contact your credit card company as suggested.
Kath HT Admin
I would contact your credit card company as suggested.
Kath HT Admin
many thanks for your replies, still not received any refund, Can't do anything about the card as it wasn't a credit card but switch. 2 days ago they told me one more week, so I have told them I want interest to which they have said OK to but only if I write in, but somehow I can't see them paying up interest if I can't even get my money back its now three weeks since it was cancelled.
I'll let you know when I finally fet my money back what happens
Once again THANKS
I'll let you know when I finally fet my money back what happens
Once again THANKS
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