We holidayed here in April; we had paid for a standard static van (around £280) and took our dog with us. When we arrived, the van was grubby and smelt very musty, it had 2 cracked window frames letting a howling draft through, and the bed linen was very old, tired and for august use not winter as it was so thin. We had a gas fire in the lounge, and a ceiling heater panel in the 2 bedrooms. It was very very cold, and we were absolutely frozen, to the extent that we could not sleep and were all huddled round the fire at 4am. It snowed and the temperature was well below freezing. We contacted reception to ask to move to another van but were told one was not available to have a pet in. Other gripes were that the site was laid out alongside a busy road through the villlage, so you had to get in your car to go to reception; and having walked on the beach on the sunday we arrived, went to walk on the monday morning and it was closed to the public during the week as it is MOD property (neither mentioned in the brochure).
We have contacted them to complain; waited over 3 weeks for a reply to be told it was our fault we were cold and had we contacted reception (incidentally not open during the night....when our power tripped we had to wait until 9am) they would have sorted it out. Really disgusted with their level of customer service - we were so cold and miserable we only stayed 2 nights instead of 7 and went onto another site round the coast in a warm van with central heating. These companies charge you a small fortune for taking a break in the school holidays, can rip you off with sub-standard accomodation and service, and have the cheek to reply to complaints telling you its your fault that you didn't enjoy what they have on offer.