Demand nothing less than a refund of your £110. That is just ridiculous and totally unacceptable.

I have sent a long and to the point letter, and will let you know of the outcome.

Am still fuming!

Was it T Cook she was travelling with or was it a scheduled flight ?

I only ask because normally the charges arte different.

Kath HT Admin

It was a Thomas Cook flight.

My argument isn't what the charge was, it was the fact they charged me and didn't change the name on the ticket anyway.

No I realise what your argument was, sorry I didnt explain why.

I just thought that the charge was high for a charter flight, and I havent heard of having to cancel and re-book like that before. I just wonder what would have happened if the flight was full and had been cancelled and then someone else had booked it before yours was re-booked.

Strange way of doing it - sounds like it was a complete new booking to me, hence the increase in price.

Kath x

Thanks Kath

I thought that maybe it was norm to cancel and rebook the same seat - and if so, coundn't really have argued about the cost. It obviously wasn't rebooked as the name wasn't changed when we got there, and took the check-in girl 3 seconds to over type the name.

travel Republic.co.uk - They let me down badly. I booked a Hotel in Rhodes for Two weeks (May 2006) and when they confirmed the booking I separately booked the Flights. Then just a few days before we were due to travel they informed me that they had not booked the Hotel stay at all. Even though they had taken my money out of my account. They offered a poor quality hotel in its place for the same 4 star price which I refused. They seem to be pulling a fast one and by leaving it late forcing you to take a hotel of their choice. I managed to book the same hotel with another company just before we travelled but it was all a bit of a panic and the stress you can do without before going away.
They are blaiming MedHotels as they said it was them who let me down but it was TravelRepublic that I had the problem with as it was them who misled me and took the money out of my account.
I am in the process of complaining and Trading Standards are taking up my plight as I am requesting re-imbursement for the extra I had to pay with booking the hotel very late with another operator, who did and do actually book the hotel at the time you pay. Trading Standards have taken up my compliant with TravelRepublic. So dont trust MedHotels or TravelRepublic they may cause you a lot of phone calls and e-mails as they have a bad operating policy.

Kazi,
how did you pay the £110.

It's fortunate that it is over £100 - providing you paid bt credit card and not by cash/cheque or debit card.

If you did pay the £110 by credit card get in touch with your card issuer and explain that you've paid for a service that was not delivered. As such you hold the credit card company equally liable and demand a full return.

You'll need to provide some evidence of the failure by T.C. or Travel Republic to substantiate this. Section 75 of the Consumer Credit Act covers you in this instance so don't let the credit card company fob you off.

This does NOT apply if you paid by means other then credit card (or the payment was less than £100).

Let us know the outcome please.

Mike

I paid with my husbands visa..... I might look into that if Travel Republic dont come good.

TR wrote back to me saying that the charges were passed to them via Thomas Cook, and they are looking into my complaint. They advised it could take at least a month.

Kazi,
contact visa a.s.a.p. and establish the fact with them that there's been a breach of contract (service paid for but not delivered) and you require a refund from them as they are equally and severally liable in law. They will then take action against the travel company. You meanwhile should have the £110 credited back to your husband's cr. card account pending their investigations.

Mike

Mike
Does that also apply if i book a hotel room by cc,if we arrive at destination and no room has been booked.I am concerned if i book with an online firm and get to hotel and find we have no room booked.

Oldies

Have used the DIY booking system for a number years now ,and so far so good. But to be sure before you go, you can E mail the hotel to make sure they are expecting you.

Paully
Thanks for reply,can you recomend the best ones to use.i am abit of wuss realy my other half is concerned if we book independantly theres no room,he prefers to do a package,byt can'get one from our local airport.