I am are going to Sardinia with my wife and I have been looking for flights. After numerous phone calls and searching on the web I settled for skydeals.co.uk as they were the cheapest by about £20.
I received the confirmation through the post today only to find the price I was quoted was per person and not the total price. I definitely asked for 2 tickets and the sales person definatley only said £159. Unfortunately the transaction was all verbal.
I immediatly contacted them only to told I could cancel but the only likely refund I would receive would be the tax paid.
Any advice would be appreciated
Also do you know the name of the person you spoke to, often if you dont then they will use this as a excuse to say that if you dont know who you spoke to, how can you remember the conversation you had.
If only one name given - for the one seat that Skydeals say you have booked - were you not suspicious that only one name was required for a booking for two people?
I have already checked and telephone calls are not taped.
I quoted both names for the tickets but at no point in the conversation did the person say that the tickets were £159 each or the total charged to my credit card was £318.
I thought there was a 7 day cooling off period for these sorts of transactions? What is actually stopping them quoting one price and charging another?
This is Company is not new, they are part of TUI Group, Thomson's, however, this part of the Company, "Skydeals" seems to be relatively new.
Anyone booking with this Company should be aware, they charge 2% on all Credit card transactions.
I booked with Sky Deals (yes they are part of TUI) on the internet last year. I went to Bangkok with Emirates from B'ham via Dubai and it cost me just over £500 each. Our travel date was July (main 2 weeks) and they were the cheapest ones I could find.
In another twist I went on their website to find out the cost and the price on the web was £243. I am not sure what to make of this company???
Because there are no refunds if you cancel what is there to stop companies quoting a price but charging another. There appaers to be no cooling off period when booking over the telephone.
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