Thanks Darren

Seatplans.com where it shows 757-200 as 32"

Malchester,

That's the long haul version (187 seats) of the 757 when they are used to Canada. The regular short haul configuration is 28" (235 seats).

Darren

Thanks

Right, I've been on the Thomas Cook community forum and they appear to be dancing around my question, I really hope someone on here can put my mind at rest.

My mum and I are going back to Cuba in August. We've heard that premium service is being re introduced with a 25kg luggage allowance, premium both ways and priority check in etc.... we booked premium inbound back in September when we booked the holiday.

So we went to the travel agents the other day to ask if we could upgrade to the all over premium service. She phoned the airline and they said they weren't available for our flight yet but to keep checking. She said she'll keep getting onto them on our behalf.

If we pre book our seat numbers in May (when the 90 day window to select services opens) and pay £20pp for the privilege and premium becomes available at this time, we won't get our £20 back nor will they knock it off the price of the upgrade. Fair enough I guess....

My concern is...... if they're selling the premium service within the 90 day window (which the community forum staff have pretty much said) and they get a cabin full of people upgrading then will we lose our home bound upgrade? We're going to have to make a decision as to whether we want to risk being separated and not pre book our seats, holding out for the upgrade to be available or cutting our losses and booking in economy which we don't want

I'm not sure why you think you might lose them? If you've booked the premium seats as extra legroom for the inbound, they won't be on the system as available for anyone else to book.

Thanks just if the full upgrade becomes available then the premium inbound is part of the package.

Glad to know I'm sounding ridiculous because it made sense in my head

The full package may not become available. It isn't on other routes yet. You book the outbound premium upgrade and then you still have to pay separately to book the inbound, and the only inbound perk you get is the extra luggage allowance.

Thank you

dramaqueen wrote:

Right, I've been on the Thomas Cook community forum and they appear to be dancing around my question, I really hope someone on here can put my mind at rest.

My mum and I are going back to Cuba in August. We've heard that premium service is being re introduced with a 25kg luggage allowance, premium both ways and priority check in etc.... we booked premium inbound back in September when we booked the holiday.

So we went to the travel agents the other day to ask if we could upgrade to the all over premium service. She phoned the airline and they said they weren't available for our flight yet but to keep checking. She said she'll keep getting onto them on our behalf.

If we pre book our seat numbers in May (when the 90 day window to select services opens) and pay £20pp for the privilege and premium becomes available at this time, we won't get our £20 back nor will they knock it off the price of the upgrade. Fair enough I guess....

My concern is...... if they're selling the premium service within the 90 day window (which the community forum staff have pretty much said) and they get a cabin full of people upgrading then will we lose our home bound upgrade? We're going to have to make a decision as to whether we want to risk being separated and not pre book our seats, holding out for the upgrade to be available or cutting our losses and booking in economy which we don't want

I wanted to do the same but you cannot book premium outbound because of something to do with the tax TC have to pay on it,the premium outbound will only be given at the airport and not with prebooked tickets i hope this helped a little

Ps it wont be the premium package just a little extra room and thats it no different meals or free drinks though

flash7650 wrote:

dramaqueen wrote:

Right, I've been on the Thomas Cook community forum and they appear to be dancing around my question, I really hope someone on here can put my mind at rest.

My mum and I are going back to Cuba in August. We've heard that premium service is being re introduced with a 25kg luggage allowance, premium both ways and priority check in etc.... we booked premium inbound back in September when we booked the holiday.

So we went to the travel agents the other day to ask if we could upgrade to the all over premium service. She phoned the airline and they said they weren't available for our flight yet but to keep checking. She said she'll keep getting onto them on our behalf.

If we pre book our seat numbers in May (when the 90 day window to select services opens) and pay £20pp for the privilege and premium becomes available at this time, we won't get our £20 back nor will they knock it off the price of the upgrade. Fair enough I guess....

My concern is...... if they're selling the premium service within the 90 day window (which the community forum staff have pretty much said) and they get a cabin full of people upgrading then will we lose our home bound upgrade? We're going to have to make a decision as to whether we want to risk being separated and not pre book our seats, holding out for the upgrade to be available or cutting our losses and booking in economy which we don't want

I wanted to do the same but you cannot book premium outbound because of something to do with the tax TC have to pay on it,the premium outbound will only be given at the airport and not with prebooked tickets i hope this helped a little

Ps it wont be the premium package just a little extra room and thats it no different meals or free drinks though

Flash
Thomas Cooks are reintroducing a premium service. At the moment the full package isn't available online, so have to book the outbound upgrade direct with the airline, and the inbound direct with your travel agent. As long as you book the inbound upgrade you will get the increased luggage allowance for both flights.

They are struggling with the Cuba premium at the moment, due to Cuba being on a different system for managing bookings.

Thank you very much for that something i didnt know

Hi

Thomas cook have today sent us a holiday voucher for £1,086 for a previous long haul flight delay. Does anyone know if this the only way they will refund or will they send a cheque if requested instead? Thanks

djmormin,

Have you asked them if that's an option?

Darren

Hi Darren

Not yet, I'm trying to find out what the guidelines are so when I do contact them, I know if they are trying to fob me off or not. We still want to use it for a holiday, but we prefer to go with Thomsons as the flights are more reliable and their long haul service significantly better.

If it's EU delay compensation you are entitled to receive it as a cheque.

"3. The compensation referred to in paragraph 1 shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services."

Just a quick update on my previous post, I called Thomas Cook today and they have agreed to issue a cheque instead.

hi all just a quick question, I fly to Vegas in April and have per booked my 2 seats together in row h and g which according to fly thomascook.com are sat together but I have seen another seat plan for this plane and it says that g and h are separated by an aisle. Can anyone confirm?

G/H are together. Which seatplan have you been looking at?

On bing seating diagram for an a332 it says that it's a 2 4 2 seating plan yet on flythomas cook its a 3/4/3 seating plan. I would take the Thomas cook one hopefully