I have made a note in Thomas Cook Travel agent section too. Apparently TC have cancelled or changed lots of flights for this year to Turkey without notifying customers according to their Facebook page. A lot of people posting that they weren't notified of changes. Suggest if your are flying out to Turkey thus year to check your flight details with them.

It's standard practice that you always log into your bookings on a regular basis to check for changes, and its your responsibility to know when your flights depart. You can't rely on the airline telling you. It's also not unheard of for emails to go missing or get stuck in spam filters.

Unfortunately changes happen with all airlines. People just have to be proactive about it, but cancellations and changes for Turkey should not have come as a surprise to anyone given the downturn in bookings for Turkey, which I suppose can only be put down to some people thinking it's dangerous to stay in a holiday resort there

I agree with what you are saying, I constantly check throughout the year but apparently they are moving holidays by days, departures from different airports, cancelling them all together without notifying customers. If people see these posts it may prompt them to check now and if holiday has been amended they may be able to work round it.

Better to look now than in a week before you travel.

One lady has posted that she departs on 31st May and was supposed to return on the 11th June. Her return flight is now on the 1st June. The day after she arrives.

Another has found her outbound flight bought forward for a couple of days, when she gets there she will have nowhere to stay.

They only found out through social media.

I agree with your post.

Looks like a mixed bag. A few are through travel agents where they are unaware of flight changes and tge rest with either TC airlines or holidays.

Customers on hold for hours, promised call backs day after day bit have received nothing.

At least if someone sees this post and they are travelling with TC whether through OTA or direct with TC they can act on information and get the ball rolling with amendments.

Glad I'm off to Majorca with Jet2 this year.

Sometime people just need to be patient and wait for notification detailing their options. That way they at least have a clue what they want to do when they contact TC. Sometimes you don't even need to contact them. You can accept various changes online. When people just ring in they are only slowing the phone queues down. They're already busy with Turkey amendments, Sharm cancellations, other Egyptian amendments etc etc. it's no wonder people are having to wait.

The amount of flights cancelled it obviously wasn't an overnight decision. They should have notified people by now, especially 3rd party travel agents who have been told nothing.

Poor public relations & customer service on TC behalf.

Flight changes of hours are acceptable, but when it is complete cancellation, changes of airport and flights been moved days not hours they should have had better planning in place on how to cope with it all.

Hi, has anybody flown with Thomas Cook from Manchester on a flight only booking to Cuba recently? In the past they always sent the Tourist Card a couple of weeks in advance through the post but now apparently they pass them out at the gate - not even at the check-in desk. Has anybody had any experience of this and how it works? It sounds as if it would add yet more hassle to the boarding melee!

We are flying out of Manchester to Holguin on Monday 14th March and planning on using the twilight check-in on the Sunday evening (we are staying over at the airport). When I booked I was told that we would collect the Tourist Cards at check-in and I assumed that this meant from the check-in desk. I knew that we would probably have to collect our boarding passes from the check-in desk on the Monday morning and assumed that when we collected them we would also be given the Tourist Cards but apparently not. I know I can be a bit of a worrywort but I'm taking my two nieces with me this time and could do without any last minute hassle and just want to know what to expect!

SM

I wouldn't worry about it. It doesn't disrupt boarding. They've been doing it that way for about 10 months.

Does anybody know whether the armrests lift up in economy? Travelling with children so very handy if they do, so kids can stretch out to sleep. Looking st man-Los Angeles or Man-Las Vegas. Thanks.

Yes, the armrests in economy lift up.

Hi Dazbo..! Could you please tell me where our flight comes from so I can check for delays. Manchester - Fuertaventura Tcx 2030 on 15/07/16 at 15:00...! Also what is Avion Express as that's who is now flying us there.....

barjiash,

It's too early to know where it comes in from. Remind me closer to the time and I'll see what I can find. Avion Express is who TCX have leased an aircraft from for the summer season. They have a similar configuration to TCX's own aircraft so it's only the colour scheme that's different.

Darren

Ok cheers !

Hi Darren, can I ask how is it you know the planes prior routes and how you know which aircraft will on a particular day? Is this information that can be found on the net? Thanks

Tamara Watts,

I have access to the information. Some of it us available if you run dummy bookings too.

Darren

Hi Dazbo, would you be able to tell me where our flight comes fron please tcx 2048/9 manchester 0750

bripat,

its the first flight out for that aircraft that morning. It comes in late the evening before then night stops.

Darren

Thanks Darren.

Do you know where our plane will have came from, TCX/MT172 flying 30th May 10.05 gla-las

Does anyone have a link to the air tanker seating plan? Only ones i can find are the non air-tanker crafts where the toilet's are downstairs?